Posted:1 day ago|
Platform:
On-site
Full Time
Undergo structured training to understand the company's service standards, culture, and best practices in customer service.
Interact with customers through multiple channels such as phone, email, chat, or in-person to address inquiries, issues, and requests.
Assist in resolving customer concerns by providing appropriate solutions and ensuring overall satisfaction.
Follow service excellence guidelines to maintain high-quality interactions that meet or exceed organizational standards.
Collect and document customer feedback to identify areas for service improvement and support continuous enhancement initiatives.
Maintain accurate records of customer interactions, inquiries, and resolutions for reporting and tracking purposes.
Continuously develop skills in communication, problem-solving, and customer service techniques through learning and practice.
Support the team in achieving customer retention goals and contributing to a positive service culture.
Aster Medcity
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