Trainee Global IT Support

17,000 professionals across 50+ countries

ISO 14001 and ISO 45001 certified

Konecranes in India:

2007

• Industrial Services & Equipment

• Port Solutions

• Technology Services (Captive Business Service Centre)

  supporting global internal customers through:

• Engineering Services

• IT Services

• Procurement Service Centre

500 experts

Global IT Technical Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English.

Key Responsibilities:

• IT Request Management:

  Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.

• Incident Assessment & Escalation:

  Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.

• Process & Policy Compliance:

  Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.

• Project Support:

  Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.

• Problem Identification:

  Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.

• User Acceptance Testing (UAT):

  Provide support during UAT phases to ensure smooth testing and feedback collection.

• ISO Standards Awareness:

  Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.

The role is based in our office in SP Infocity, Hadapsar, Pune.

Qualifications & Experience required to succeed in this role

• Educational Background:

  Bachelors degree in Computer Science, Information Technology, or a related field

  .

• Professional Experience:

  01 years of experience in a Windows environment.

Key Skills and Competencies

• Solid understanding of operating systems, networks, and applications.
• Familiarity with mobile operating systems including iOS, Android, and Windows.
• Knowledge of SCCM (System Center Configuration Manager) is a plus.
• Customer service-oriented mindset.
• Strong presentation and communication skills.
• Eagerness to learn and share knowledge with team members.
• Effective communicator and attentive listener within the team.
• Basic understanding of ITIL practices is preferred.
• Ability to coordinate with multiple teams across functions.
• Willingness to work in a 24x7 shift environment.

What We Offer:

• Insight into IT service delivery and training on the latest technologies.
• As we trust in Winning Together, we offer continuous learning and development which means that you will also get equal opportunities for self-development as a leader.
• Driving for better we offer a flexible & inclusive work environment where you can be yourself and enjoy Work-Life balance.
• We believe Doing the right thing by offering Competitive Salary.
• At Konecranes you will be working with leading crane building company with leading technology.
• Want to learn more about Konecranes and what your future colleagues have to say?