Trainee Administrator IT Operations

Role Overview: As an IT Operations Monitoring Specialist for Colruyt Group, your primary objective is to ensure the availability of operational IT applications, infrastructure, platforms, and devices, as well as the automated workload processes. You will be responsible for monitoring, handling, and resolving IT events and incidents, proactively monitoring batch processes, realizing IT service requests, implementing IT changes, and continuously investing in personal and technical development. Key Responsibilities: - Monitor, handle, and resolve IT events and incidents by taking appropriate actions based on instructions, agreements, or documented solutions. - Proactively monitor the workload automation environment (batch) and take necessary actions in case of problems or delays. - Implement specifically assigned ICT service requests in alignment with instructions related to IT infrastructure and workload automation. - Execute IT changes during the "Move to Production" process within the specified change window and following instructions and procedures. - Invest in personal and technical development by staying updated through training and coaching sessions. Qualifications Required: - B.Tech in CSE/ECE with a pass-out year of 2023 or 2024. Additional Company Details: The main focus of this role is to monitor the IT infrastructure of Colruyt Group 24/7 using tools such as OMI, BMC Control-M, Dynatrace, and Tivoli. You will be responsible for handling IT infrastructure events, batch events, incidents, and operational tasks under guidance initially, gradually gaining independence. It is crucial to ensure the deliverables meet expected Quality, Efficiency, and Effectiveness (QEE) standards. Skills Required: Technical: - Good understanding of ITIL V4 Fundamentals. - Basic awareness of tools like MF OMI, BMC Control-M, Dynatrace, Tivoli, etc. - Familiarity with Windows, Linux, and Mainframe operating systems. - Sound knowledge of networking concepts. Behavioral: - Willingness to work in 24/7 shifts, including nights and weekends. - Excellent communication and coordination skills. - Strong team player with analytical thinking and problem-solving abilities. - Self-driven, committed, process-oriented, and adept at handling challenging situations.,