52 Tivoli Jobs

Good Stakeholder management skills and worked with Various clients across the globe. Experienced on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Developed strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. will have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. Expertise s on UI builder, Export set s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Expertise on ServiceNow environment upgrades.

Strong conversion experience Provides business systems analysis and solutioning support for internal and external clients, identifying business needs and recommending industry best practice solutions Participates in feasibility discussions Serves as a liaison between internal and external clients, operations, and IT teams Performs evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration, considering the business implications of the application of technology to the current and future business environment Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives Leads small to meduim scale projects Experience in end-to-end business operations and optimal system functionality for Life and Annuity (L&A) product lines Experience working with Term, Whole Life, Universal Life, Interest-Sensitive Whole Life, Annuities, and Indexed products Experience in functional systems design and operations planning for closed blocks of business Experience in planning and execution of consolidating systems performing redundant functions Experience planning complex integration models involving multiple systems Knowledge of system development methodology, project management and system architecture Strong analytical/problem solving skills Strong ability to identify and evaluate existing and potential IT and business challenges Strong influencing and communication skills Strong ability to translate between non-technical business users and technical IT resources Strong organizational and time management skills

Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive. We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in Microsoft Teams, SBC, telephony and video related products, who would be mostly focused on implementation of the Teams Phone Mobile solution for Deutsche Bank, but will also cover a range of SRE duties across other applications and technologies. Requirements vary by country and are key to satisfy our business goals. The successful candidate must be an experienced Site Reliability Engineer (SRE) with a minimum of 3-5 years experience working on MS Teams, specifically around Teams Phone Systems and Compliance Recording. Key Responsibilities: UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria Troubleshoot solutions using common patterns with a range of tools & techniques Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents Monitor system performance and user experience, to optimise the service, where possible Identify, assess and report on issues and potential risk events within solutions Prepare root cause analysis and prepare incident reports for production incidents and lead remediation Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the Unified Communications platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the banks information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation Support Teams Engineering and Product Teams with change management and user migration and adoption Skills & Qualifications: Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect) Advanced Level of PowerShell scripting to automate common tasks Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services. Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Understanding and experience on Azure & Microsoft 365, one or combination of following formal accreditations: Microsoft 365 Certified: Teams Administrator Associate. Microsoft 365 Certified: Teams Support Engineer Associate. Microsoft 365 Certified: Teamwork Administrator Associate. Strong career interest with a focus on professional improvement focused on Unified Communications technologies Comfortable working in a team with a diverse skill set, location and culture across different countries Must be adaptable and quickly understand the new technologies / emerging markets Excellent communication skills, with the ability to listen, understand and present clear solutions to problems Proven track record in problem solving, within a medium to large enterprise environment The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required English written and verbal skills are mandatory with German written and verbal skills are dded benefit Analytical thinker experienced in a range of problem-solving techniques & approaches Team player who shares and collaborates, a keen listener and quick learner Enables experimentation and fast learning approaches to creating business solutions Nice to have: Video Interoperability Understanding of the agile project delivery frameworks Experience with NICE NTR-X compliance recording platform PowerShell, Python, MSPL Scripting Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.) Knowledge of regulatory requirements in financial services industry Experience in messaging archiving products and eDiscovery tools Experience on ServiceNow

As an ITAO / L3 Support / Developer at Deutsche Bank AVP level in Pune, India, you will be an exceptional IT engineer and communicator. You will engage with stakeholders across all levels of the client organization in a considerate and empathetic manner. Your role will involve providing support for applications and associated infrastructure within a large enterprise landscape, with a focus on technical solution implementation and support in Java and related technologies under RHEL / UNIX environments. You will be responsible for overseeing the applications under management, ensuring compliance with IT policies, managing software licenses and vendor products, and enhancing and supporting applications through L3 development, testing, deployment, and maintenance of software components. Additionally, you will manage project priorities, deadlines, and deliverables, drive continuous improvement and planning, and collaborate with various team members including POs, Tech Analysts, and Scrum Masters. Your role will also involve interacting with stakeholders in multiple regions, conducting technology research, evaluating software for the development environment, and ensuring TRM and VRM compliances. To excel in this role, you should have proven hands-on experience in developing software solutions in Java, solid expertise in Java and related technologies for front-end and middle layer development, experience with DevOps configuration management tools, and familiarity with SDLC tools such as Sonar, Crucible, JIRA, HP ALM, Confluence, Artifactory, Teamcity, Git/BitBucket, among others. Strong observability skills, experience with web servers, application servers, and databases, knowledge of Agile/Scrum methodologies, and proficiency in problem-solving are essential. You should possess excellent communication skills, be adept at interacting with stakeholders, have experience in designing scalable applications, be able to install and configure DevOps tools, adapt to changing priorities, collaborate effectively across domains and regions, and demonstrate a willingness to learn new technologies. Deutsche Bank offers a range of benefits including best-in-class leave policy, gender-neutral parental leaves, childcare assistance, sponsorship for certifications, employee assistance program, comprehensive insurance coverage, and health screening. You will also receive training, coaching, and support from experts to aid in your career progression within a culture of continuous learning and collaboration. Join us at Deutsche Bank and be part of a culture that values empowerment, responsible action, commercial thinking, initiative, and collaboration. We celebrate the successes of our people and promote a positive, fair, and inclusive work environment where everyone is welcome to excel together.,

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Expertise s on UI builder, Export set s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements He/She has 6+ years of experience on Service Now BPM tools development. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as we'll as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

The purpose of this role is to oversee the development of our database marketing solutions, using database technologies such as Microsoft SQL Server/Azure, Amazon Redshift, Google BigQuery. The role will be involved in design, development, troubleshooting, and issue resolution. The role involves upgrading, enhancing, and optimizing the technical solution. It involves continuous integration and continuous deployment of various requirements changes in the business logic implementation. Interactions with internal stakeholders and/or clients to explain technology solutions and a clear understanding of clients business requirements through which to guide optimal design/solution to meet their needs. The ability to communicate to both technical and non-technical audiences is key. Job Description: Must Have Skills: Database (SQL server / Snowflake / Teradata / Redshift / Vertica / Oracle / Big query / Azure DW etc. ETL (Extract, Transform, Load) tool (Talend, Informatica, SSIS, DataStage, Matillion) Python, UNIX shell scripting, Project & resource management Workflow Orchestration (Tivoli, Tidal, Stonebranch) Client-facing skills Good to have Skills:? Experience in Cloud computing (one or more of AWS, Azure, GCP) . AWS Preferred. Key responsibilities: Understanding and practical knowledge of data warehouse, data mart, data modelling, data structures, databases, and data ingestion and transformation Strong understanding of ETL processes as well as database skills and common IT offerings i.e. storage, backups and operating system. Has a strong understanding of the SQL and data base programming language Has strong knowledge of development methodologies and tools Contribute to design and oversees code reviews for compliance with development standards Designs and implements technical vision for existing clients Able to convert documented requirements into technical solutions and implement the same in given timeline with quality issues. Able to quickly identify solutions for production failures and fix them. Document project?architecture, explain detailed design to?team and create low level to high level?design. Perform mid to complex level tasks?independently. Support Client, Data Scientists and Analytical Consultants working on marketing?solution. Work with cross functional internal team and external?clients . Strong project Management and organization skills . Ability to lead/work 1 2 projects of team size 2 3 team?members. Code management systems which?include?Code review and deployments Location: Pune Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Change perspective Shape the future, Brose invests in new technologies and business areas for a successful future Let?s shape our future together Are you ready for a career changeThen apply now for the following opening! Your tasks Creating and keeping the global capacity overview up to date of all production sites for all processes in the electronics production This must be available for short-term and long-term planning, Allocate inquiries out of all business divisions which are relevant for the electronics production and provide valid statement regarding capacity This is the baseline for capacity confirmation towards the customer and investment decisions, Allocate all required project related and structure investments Having the responsibility for ongoing investment tracking and for the long-term planning, Guarantee the balance having the production equipment in time available and keeping investments on a minimum level Continuous output tracking of plants and advice for most efficient utilization of available production machines, Being the first level for all capacity and investment topics Ensure the communication and share all relevant information with the interfaces e g plants, production teams, project industrial engineers, customer teams, logistics, sales, purchasing, capacity and investment coordinators business division, etc Creating management presentations for capacity and investment decisions and also for quarterly forecasts, Your Profile Education: Bachelor's or Master's degree in Electronics, Computer Science, Electrical Engineering Project management Functional competence production, logistics, controlling We offer you a modern working environment with our Brose working world Brose offers a high-tech work environment and a wide range of benefits Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations* Our benefits packages include comprehensive medical and insurance Brose also provides educational assistance and a variety of community outreach, family, and sporting events Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life Brose believes in investing in people We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities, Benefits package may vary slightly per location

Role Description Summary The Network Engineer is directly reporting to Manager, Distribution Network Engineering, for the design, implementation and management of mission critical IP production networks associated with IP platforms, Internet Backbone infrastructure and media content contribution/distribution He / She will have a dedication and commitment to providing a high level technical competence, professionalism and customer service, Primary Responsibilities / Key Result Areas Support in the design of the SES Distribution Networks and its associated provisioning and assurance systems, including, but not limited to: validation of technical requirements, assessment of platforms or vendors and budgetary requirements; In time implementation of the Core Transport Networks nodes and points-of-presence (PoP) in line with the design principles and business requirements; Strong focus on maintaining up-to-date documentation (drawings/operational procedures/trouble shooting guides); Responsible for proactive maintenance of the Core Transport Networks, through upgrades and preventive maintenances and for reactive maintenance via Level 3 network engineering support to Network Operations staff during office hours and on-call by rotation during out of business hours Engineering support for sales, sales engineering and product development teams both for Video and Networks with focus on customer requirements, operational efficiency and budgetary requirements; Participate and responsible for Distribution Network Engineering in-time delivery in cross-functional and company strategic projects; Be able to understand and effectively interact with all stakeholders in the infrastructure and service delivery process Subject-matter expert in systems and technologies deployed in the Core Transport Networks as well as broad mastering of service provider best practices and current deployments; Manage allocated SES sites, hardware upgrades and capacity planning Competencies Good problem solving and analytical skills; able to delivery visible and measurable results with limited supervision and incomplete input; Must be able understand and deliver on company goals and maintain focus on the end customer experience and quality of service delivery; Be able to demonstrate good documentation and report writing skills for team members and/or cross-functional peers; Willingness to explore next-generation solutions and technologies; Ability to coordinate business requirements and day to day tasks, both autonomously and in interdisciplinary teams; Ability to manage complex projects and major network implementations; Good communication skills and team-spirit; Systematic and consistent problem and technical issues solving both in business as usual and stress environment; Implement security policies appropriate for customer facing and internal networks, Qualification & Experience University degree in Electronics/Engineering/IT or equivalent At least 5 years of professional experience in IP networking and LAN/WAN technologies including but not limited to Layer 2 & 3, network architecture and design; Thorough understanding of ISP backbone networks and associated services; Proven track record in design, implementation and support of high availability IP/MPLS networks in the Service Provider domain along with associated security, traffic management and monitoring systems; Building experience in Multicast; Very strong knowledge in OSPF, MPLS, BGP, MPLS services is a must; Building experience on MPLS-TE, RSVP, Multicast and multicast VPN; At least 3 years of experience in Service Provider networks; Building experience in Cisco IOS XR and Juniper JUNOS; Building experience with using automation tools and technologies; Able to read, write and debug shell code and other scripting languages (e g Perl, PHP, Python) Cisco certified at professional level (Service Provider tracks) mandatory; CCIE SP as well as additional vendor certifications are encouraged; Understanding of authentication and authentication protocols such as TACACS, RADIUS and LDAP and experience in managing IP Address Management tools and managing DNS/DHCP servers and services; Experience with Checkpoint or Fortinet Firewalls Other Key Requirements / Comments KPI deliver projects on time and within budget, Maintenance of network Moderate international travel, Understanding of service provider business environment; SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law, For more information on SES, click here,

We are looking for a motivated individual with extensive automation experience. We are willing to train, but it would have to be a highly motivated person with the following background. The right individual would be a self starter who has a thorough understanding of computer systems and hardware. Operational experience is a must and many of our most successful analysts have had prior Systems Programmer experience. Those who thrive on focusing their attention on detail, who have any coding experience, and who are logical thinkers would do well in this role. Only team players need apply. This is an exciting, fast paced environment with unlimited upside potential. 5 10 years experience working with CA-OPS/MVS with MSF and SSM, IBM System Automation for z/OS, and IBM Tivoli AFOPER. Experience in IBM NETVIEW. Proficient in coding, utilizing Classic REXX and OPS REXX Background working in a Multi-Processor / Multi-LPAR environment Experience with Multi-platform (AS400, UNIX & Windows) environments desirable. Experience with Auto Operator desirable. Excellent written and Oral Skills a must. Project Leadership desirable. Ability to work in a Team environment. Must be able to communicate and interface with varied levels of Clients. Must be a self-starter who requires minimal supervision. Prior Experience with CA Unicenter NSM, WLM and MS-SQL desirable, but not required. JR012248 Next Job Posting Manager Automation Social Share

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Minimum 5 years experience in supporting IAM technologies of a medium to large enterprise with expertise in directory services (preferably IBM/Tivoli), ISIM and ISAM Detailed knowledge and experience with automating processes by leveraging out of box capabilities, Perl or Linux/Unix, shell scripting, Java/Python scripting and REST APIs Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Location: This position can be based in any of the following locations: Chennai For internal use only: R000107253

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Job Description: Business Title Data Engineer Years of Experience Min 3 and max upto 7. Job Description A Software Engineer is curious and self-driven to build and maintain multi-terabyte operational marketing databases and integrate them with cloud technologies. Our databases typically house millions of individuals and billions of transactions and interact with various web services and cloud-based platforms. Once hired, the qualified candidate will be immersed in the development and maintenance of multiple database solutions to meet global client business objectives. Must Have Skills Experience in cloud computing, particularly with one or more of the following platforms: AWS, Azure (preferred), or GCP. Proficiency in Snowflake and Oracle as databases, along with strong SQL skills. Familiarity with ETL tools, with a preference for Informatica. Experience with PySpark and either Python or UNIX shell scripting. Knowledge of workflow orchestration tools such as Tivoli, Tidal, or Stonebranch. A solid understanding of relational and non-relational databases, including when to use each type. Practical knowledge of data structures, databases, data warehousing, data marts, data modeling, and data ingestion and transformation processes. Experience in data warehousing. Strong debugging skills. Familiarity with version control systems (SVN) and project management tools (JIRA). Excellent communication skills. Good To Have Skills Working experience on Agile framework Experience in client communication and exposure to Client Interaction Cross functional team work internally and with external clients Working as a IC Understand the design / task and develop the code. Perform mid to complex level tasks with minimal supervision Documentation Less supervision & guidance from senior resources will be required. Education Qualification Bachelor's or Master Degree. Certification If Any Any Basic level certification in AWS / AZURE / GCP. Azure Preferred Snowflake Associate / Core Shift timing 12 PM to 9 PM and / or 2 PM to 11 PM - IST time zone Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming (borrar), configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Candidate mut have prior experience participating in supporting implementation of projects related to Tax & Compliance systems such as OneSource, ITC, LongView, Tax Cube, or similar platforms used in global tax and compliance environments. Clear understanding of project lifecycle and system development methodologies.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, across countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. "Come join us in reshaping the future. We are actively seeking experienced professionals for key roles from Chennai: Functional / Technical - Development and delivery experience with T24 and TAFJ R23 or higher in a multi-company multi-application server set-up - Passionate about technologies, building robust and scalable interfaces and local developments Stakeholder management working closely with Finance, Ops, business change engineers, and project managers to drive and manage IT delivery - Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle - Hands-on experience in analysis, design, coding, and implementation of complex and custom-built solution - Work collaboratively with the team to achieve goals. Experience working in a Safe Agile environment - Hands-on experience in Design Studio, Gitlab, JBOSS, SQL developer, Temenos Unit Test framework, JIRA, Job schedulers (AWA) - Experience in the usage of logging and monitoring tools like Tivoli, Dynatrace, and Splunk - Deep understanding of T24 COB and Services framework to build robust solutions - Hands-on experience with Integration & Interaction frameworks and Streaming solutions - Have a functional understanding of Private Banking and Finance modules in T24 - Participate in reviews meetings and provide updates on project progress - Effectively manage the development resources and deliveries from the squad - Fair understanding of the deployment architecture and infrastructure - Fair understanding of the Oracle DB concepts like indexes, SQL query design, and Linux OS scripts Client / Stakeholder Management (internal & external) - Stakeholder management working closely with Finance, Ops, business change engineers, and project managers to drive and manage IT delivery - Ensure awareness, involvement, and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle Skills requirements of the position Professional and Technical Professional - Minimum 15 years of development experience in T24 platforms - Deep understanding of the Private banking modules - Implementation experience of the SWIFT messaging, interfacing patterns, STP processes - Excellent personal organization and ability to prioritize and carry out multiple tasks. Able to influence and drive projects to meet key milestones and overcome challenges - Able to translate functional requirements to efficient and fit-for-purpose technical solutions Technical Must Have: - T24 R23 and higher - TAFJ R23 and higher - Infobasic coding is a must - Multi-Company set-up and multi-app server set-up - Hands-on with Design Studio, Source code repository, Job schedulers, SQL developer - Experience with T24 development on Cloud environments - Experience in Temenos Unit Test framework - Integration framework, Outbox Event Streaming, and Interaction framework (IRIS), MQ, JBOSS - T24 COB and Services framework Desirable: - Exposure to T24 Upgrade and migration processes - T24 performance optimization and T24 data Archiving - Experience with Tivoli, Dynatrace, Splunk, or similar tools for logging and monitoring - Oracle DB concepts relevant to T24, Linux scripts - Understanding of deployment architecture and infrastructure - Experience in T24 Upgrades and data migration best practices If you or someone you know fits these roles and are eager to join our dynamic team, please share reference profiles to manjunatha.hs@hcltech.com/krithiga.k@hcltech.com Early joiners are preferred.,

You will be responsible for monitoring the availability of operational IT applications, infrastructure, platforms, and devices, as well as automated workload processes (batch) to prevent downtime and ensure the continuity of business-critical batch processes. Your key responsibilities will include monitoring, handling, and resolving IT events/incidents, proactively monitoring the workload automation environment, fulfilling assigned ICT service requests, implementing IT changes, and investing in personal and technical development. Your main focus will be on monitoring the IT Infrastructure of Colruyt Group using tools such as OMI, BMC Control-M, Dynatrace, and Tivoli to trigger relevant actions. You will handle IT Infra events and batch events based on priority, as well as perform various operational tasks independently after gaining hands-on experience. Additionally, you will execute standard changes independently, involve relevant stakeholders in case of events arising from interventions, and ensure deliverables meet expected quality, efficiency, and effectiveness. To be successful in this role, you should have 1 to 3 years of relevant IT Operations experience, a good understanding of ITIL V4 Fundamentals, and familiarity with tools like MF OMI, BMC Control-M, Dynatrace, and Tivoli. Basic knowledge of Windows, Linux, and Mainframe operating systems, as well as networking concepts, is required. You must be flexible to work 24x7 shifts, including nights and weekends, possess excellent communication and coordination skills, and demonstrate strong analytical thinking and problem-solving abilities. Being a good team player, self-driven, committed, process-oriented, and capable of handling challenging situations are essential behavioral traits for this role. Qualifications: - B. Tech in CSE/ECE,

You will be responsible for monitoring the availability of operational IT applications, infrastructure, platforms, and devices, as well as automated workload processes (batch) to prevent downtime and ensure business-critical batch processes" continuity in line with predefined SLEs. Your key responsibilities will include monitoring, handling, and resolving IT events/incidents, proactively monitoring the workload automation environment (batch), realizing IT service requests, executing IT changes, and investing in personal and technical development to keep your knowledge up to date. Your main focus will be on monitoring the IT Infrastructure of Colruyt Group using tools like OMI, BMC Control-M, Dynatrace, and Tivoli to trigger relevant actions, handling IT Infra events and Batch events based on priority, executing operational tasks, and ensuring deliverables meet expected Quality, Efficiency, and Effectiveness. To be successful in this role, you should have 1 to 3 years of relevant IT Operations experience, a good understanding of ITIL V4 Fundamentals, awareness of tools like MF OMI, BMC Control-M, Dynatrace, and Tivoli, basic knowledge of Windows, Linux, and Mainframe operating systems, and a strong foundation in networking concepts. Additionally, you should be flexible to work 24x7 shifts, including nights and weekends, possess excellent communication and coordination skills, be a great team player, have strong analytical thinking and problem-solving abilities, be self-driven, committed, process-oriented, and capable of handling challenging situations. Qualifications: - B. Tech in CSE/ECE,

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Minimum 5 years experience in supporting IAM technologies of a medium to large enterprise with expertise in directory services (preferably IBM/Tivoli), ISIM and ISAM Detailed knowledge and experience with automating processes by leveraging out of box capabilities, Perl or Linux/Unix, shell scripting, Java/Python scripting and REST APIs Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Location: This position can be based in any of the following locations: Chennai For internal use only: R000107253

Objective Monitor the availability of the operational IT applications,infrastructure, platforms, and devices, as well as the automated workloadprocesses (batch) in order to prevent downtime and/or to guarantee thecontinuity of business-critical batch processes, in accordance with thepredefined SLEs. Key Responsibilities Monitor, handle and solve IT events/Incidents: Monitor IT Events and carry out the controlactions associated with each event. Take action to solve IT incidents based oninstructions, agreements and/or documented solutions, or escalate IT incidents. Register IT incidents and (research) actionsalready taken; actively monitor SLEs. Continuous batch processes Proactively monitor the workload automationenvironment (batch) and take the appropriate action(s) in case of detectedproblems and/or delays. Realize IT service requests Carry out specifically assigned ICT service requestson demand and in accordance with instructions in the context of IT infrastructure and workload automation. Realize IT changes Carry out IT changes in case of "Move toProduction", within the specified "change window" and inaccordance with instructions and procedures. Developed craftsmanship Invest in the personal and technicaldevelopment, keeping knowledge up to date by following training and coaching. KeyActivities: Main focus is to monitor the IT Infrastructureof Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace,Tivoli etc. and trigger relevant actions. Handle IT Infra events (Basic) based on theirpriority and trigger relevant actions by following the instruction text/KB's. Handle Batch events (Basic) and batch cancels(e.g. rerun, force ok, put on hold etc.) as requested by the end users. Handle incidents (Create/modify/escalate/close)as relevant. Perform the SYST Batch Ombuds tasksIndependently after 1 month of hands-on experience. Perform Operational tasks (as Ombuds) of Prodenvironment under guidance. Execute Standard(Basic) changes independently byfollowing the procedure/KB's after 1 month of hands-on experience. Identify and involve relevant stakeholders incase of events arising out of (un)planned interventions (e.g. IT changes,outages etc.) ' Flag/request to create a KB as and whennecessary. Prepare and send a daily Operations Report/Worktransfer template with clear, relevant information along with the actionstriggered. Ensure that the Batch Planning AJF (Active JobFile) is as UpToDate during the shift handover process. Ensure the deliverables meet expected Quality,Efficiency and Effectiveness (QEE). Requirements Skillsrequired Technical Good understanding of ITIL V4 Fundamentals Fundamental awareness of tools like MF OMI, BMC Control-M, Dynatrace, Tivoli., etc. Basics of Windows, Linux Mainframe operating systems Good foundation of networking concepts Behavioral Flexible to work in 24x7 shifts which also includesNight and Weekend-shifts Very good communication coordinationskills Very good team player Very good analytical thinking and problem-solvingabilities Self-driven, committed, process Oriented andable to handle challenging situations Qualifications : B.Tech CSE/ECE (Pass-out of 2023 or 2024)

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Essential Duties and Responsibilities: Must be on current role of team handling for minimum 1.5 years Great knowledge AR/Credit up or end-to-end knowledge Should be aware of all type of payers. Must have good understanding of payer portal for benefits & denials. Should have great verbal and written communication skills, probing skills and denials understanding Open for night shift and WFO No Planned leaves for next 6 months. Qualifications: Graduate in any discipline from a recognized educational institute. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). Skill Set: Candidate should be good Healthcare knowledge. Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials. Ability to interact positively with team members, peer group, seniors and onshore counterpart. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

P1 C3 TSTS Position Support/QA Engineer (Mainframe) (QA Support/Level 4) Job Overview Margin team looking for a dependable and detail-oriented Mainframe and Support Engineer to join our IT Operations team. In this role, you will be responsible for supporting business-critical mainframe applications, ensuring system availability, resolving incidents, and performing root cause analysis. You will work closely with cross-functional teams to monitor, maintain, and support batch jobs, databases, and production systems. Key Responsibilities Provide day-to-day support for mainframe non-production environments Monitor and troubleshoot batch jobs using tools like JCL, Control-M, or CA-7 Analyze and resolve application/system errors, abends, and performance issues Perform incident and problem management, ensuring timely resolution and documentation Use COBOL, JCL, VSAM, and DB2 to investigate and resolve production issues code deployments, system upgrades, and change management activities Support code deployments, system upgrades, and change management activities Work closely with development, QA, and infrastructure teams for coordinated supportCreate and maintain support documentation, runbooks, and operational proceduresParticipate in on-call support rotation and provide off-hours support when necessary Skills Required 4+ years of Experience as in Mainframe technologies like COBOL, DB2, JCL etc Expertise in Production Support for Mainframe Batch Environment Expertise in quickly resolving batch failures, environmental issues Experience with JCL/COBOL/VSAM and should be able write simple programs/JCL as need Experience with Scheduler - tws/control-m, SyncSort Familiarity with SPLUNK Reporting, IBM Tivoli Output Management, File Manager Good to have - Experience in Distributed batch environment , familiarity with Unix/Putty, Shell/Python Scripts, autosys, SQL etc Excellent interpersonal skills and professional approach Should be flexible to login early , on-demand and on weekend as per need of the system supported Willing to learn and adopt to distributed technologies as well Mainframe Prod Support

Immediate Job Openings on Linux Engineer _ Pan India_Contract Experience 6+ Years Skill Linux Engineer Location Pan India Notice Period Immediate . Employment Type Contract Linux Engineer Must be RedHat Certified and ITII Foundation certified. Working experience Over 6 years in fats paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholder. Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues. Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote troubleshooting and diagnosis of UNIX issues Work with vendors like Linux & Oracle in coordinating hardware/software issues Understanding and troubleshooting experience of Veritas volume manger and Veritas cluster Basic Tivoli Storage Manager administration & able to trouble shoot backup failures & remediate the same. Good understanding of Network Connectivity and protocols with respect to the UNIX platform Exposure on ticketing tools like Service Now Understanding & experience working on DNS, FTP & NFS. Essential Skills/Basic Qualification Engineering graduate with 6-8 years of experience in supporting enterprise Unix RedHat Linux and IT Il. foundation certified. Excellent knowledge of Veritas volume manager, Veritas cluster and VVR Knowledge on AIX/Cloud

Manage and configure IBM Tivoli Netcool/OMNIbus systems for network monitoring and fault management. Ensure high availability and timely issue resolution across network infrastructures.