35 Tivoli Jobs

Job Description: Business Title Data Engineer Years of Experience Min 3 and max upto 7. Job Description A Software Engineer is curious and self-driven to build and maintain multi-terabyte operational marketing databases and integrate them with cloud technologies. Our databases typically house millions of individuals and billions of transactions and interact with various web services and cloud-based platforms. Once hired, the qualified candidate will be immersed in the development and maintenance of multiple database solutions to meet global client business objectives. Must Have Skills Experience in cloud computing, particularly with one or more of the following platforms: AWS, Azure (preferred), or GCP. Proficiency in Snowflake and Oracle as databases, along with strong SQL skills. Familiarity with ETL tools, with a preference for Informatica. Experience with PySpark and either Python or UNIX shell scripting. Knowledge of workflow orchestration tools such as Tivoli, Tidal, or Stonebranch. A solid understanding of relational and non-relational databases, including when to use each type. Practical knowledge of data structures, databases, data warehousing, data marts, data modeling, and data ingestion and transformation processes. Experience in data warehousing. Strong debugging skills. Familiarity with version control systems (SVN) and project management tools (JIRA). Excellent communication skills. Good To Have Skills Working experience on Agile framework Experience in client communication and exposure to Client Interaction Cross functional team work internally and with external clients Working as a IC Understand the design / task and develop the code. Perform mid to complex level tasks with minimal supervision Documentation Less supervision & guidance from senior resources will be required. Education Qualification Bachelor's or Master Degree. Certification If Any Any Basic level certification in AWS / AZURE / GCP. Azure Preferred Snowflake Associate / Core Shift timing 12 PM to 9 PM and / or 2 PM to 11 PM - IST time zone Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming (borrar), configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Candidate mut have prior experience participating in supporting implementation of projects related to Tax & Compliance systems such as OneSource, ITC, LongView, Tax Cube, or similar platforms used in global tax and compliance environments. Clear understanding of project lifecycle and system development methodologies.

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, across countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. "Come join us in reshaping the future. We are actively seeking experienced professionals for key roles from Chennai: Functional / Technical - Development and delivery experience with T24 and TAFJ R23 or higher in a multi-company multi-application server set-up - Passionate about technologies, building robust and scalable interfaces and local developments Stakeholder management working closely with Finance, Ops, business change engineers, and project managers to drive and manage IT delivery - Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle - Hands-on experience in analysis, design, coding, and implementation of complex and custom-built solution - Work collaboratively with the team to achieve goals. Experience working in a Safe Agile environment - Hands-on experience in Design Studio, Gitlab, JBOSS, SQL developer, Temenos Unit Test framework, JIRA, Job schedulers (AWA) - Experience in the usage of logging and monitoring tools like Tivoli, Dynatrace, and Splunk - Deep understanding of T24 COB and Services framework to build robust solutions - Hands-on experience with Integration & Interaction frameworks and Streaming solutions - Have a functional understanding of Private Banking and Finance modules in T24 - Participate in reviews meetings and provide updates on project progress - Effectively manage the development resources and deliveries from the squad - Fair understanding of the deployment architecture and infrastructure - Fair understanding of the Oracle DB concepts like indexes, SQL query design, and Linux OS scripts Client / Stakeholder Management (internal & external) - Stakeholder management working closely with Finance, Ops, business change engineers, and project managers to drive and manage IT delivery - Ensure awareness, involvement, and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle Skills requirements of the position Professional and Technical Professional - Minimum 15 years of development experience in T24 platforms - Deep understanding of the Private banking modules - Implementation experience of the SWIFT messaging, interfacing patterns, STP processes - Excellent personal organization and ability to prioritize and carry out multiple tasks. Able to influence and drive projects to meet key milestones and overcome challenges - Able to translate functional requirements to efficient and fit-for-purpose technical solutions Technical Must Have: - T24 R23 and higher - TAFJ R23 and higher - Infobasic coding is a must - Multi-Company set-up and multi-app server set-up - Hands-on with Design Studio, Source code repository, Job schedulers, SQL developer - Experience with T24 development on Cloud environments - Experience in Temenos Unit Test framework - Integration framework, Outbox Event Streaming, and Interaction framework (IRIS), MQ, JBOSS - T24 COB and Services framework Desirable: - Exposure to T24 Upgrade and migration processes - T24 performance optimization and T24 data Archiving - Experience with Tivoli, Dynatrace, Splunk, or similar tools for logging and monitoring - Oracle DB concepts relevant to T24, Linux scripts - Understanding of deployment architecture and infrastructure - Experience in T24 Upgrades and data migration best practices If you or someone you know fits these roles and are eager to join our dynamic team, please share reference profiles to manjunatha.hs@hcltech.com/krithiga.k@hcltech.com Early joiners are preferred.,

You will be responsible for monitoring the availability of operational IT applications, infrastructure, platforms, and devices, as well as automated workload processes (batch) to prevent downtime and ensure the continuity of business-critical batch processes. Your key responsibilities will include monitoring, handling, and resolving IT events/incidents, proactively monitoring the workload automation environment, fulfilling assigned ICT service requests, implementing IT changes, and investing in personal and technical development. Your main focus will be on monitoring the IT Infrastructure of Colruyt Group using tools such as OMI, BMC Control-M, Dynatrace, and Tivoli to trigger relevant actions. You will handle IT Infra events and batch events based on priority, as well as perform various operational tasks independently after gaining hands-on experience. Additionally, you will execute standard changes independently, involve relevant stakeholders in case of events arising from interventions, and ensure deliverables meet expected quality, efficiency, and effectiveness. To be successful in this role, you should have 1 to 3 years of relevant IT Operations experience, a good understanding of ITIL V4 Fundamentals, and familiarity with tools like MF OMI, BMC Control-M, Dynatrace, and Tivoli. Basic knowledge of Windows, Linux, and Mainframe operating systems, as well as networking concepts, is required. You must be flexible to work 24x7 shifts, including nights and weekends, possess excellent communication and coordination skills, and demonstrate strong analytical thinking and problem-solving abilities. Being a good team player, self-driven, committed, process-oriented, and capable of handling challenging situations are essential behavioral traits for this role. Qualifications: - B. Tech in CSE/ECE,

You will be responsible for monitoring the availability of operational IT applications, infrastructure, platforms, and devices, as well as automated workload processes (batch) to prevent downtime and ensure business-critical batch processes" continuity in line with predefined SLEs. Your key responsibilities will include monitoring, handling, and resolving IT events/incidents, proactively monitoring the workload automation environment (batch), realizing IT service requests, executing IT changes, and investing in personal and technical development to keep your knowledge up to date. Your main focus will be on monitoring the IT Infrastructure of Colruyt Group using tools like OMI, BMC Control-M, Dynatrace, and Tivoli to trigger relevant actions, handling IT Infra events and Batch events based on priority, executing operational tasks, and ensuring deliverables meet expected Quality, Efficiency, and Effectiveness. To be successful in this role, you should have 1 to 3 years of relevant IT Operations experience, a good understanding of ITIL V4 Fundamentals, awareness of tools like MF OMI, BMC Control-M, Dynatrace, and Tivoli, basic knowledge of Windows, Linux, and Mainframe operating systems, and a strong foundation in networking concepts. Additionally, you should be flexible to work 24x7 shifts, including nights and weekends, possess excellent communication and coordination skills, be a great team player, have strong analytical thinking and problem-solving abilities, be self-driven, committed, process-oriented, and capable of handling challenging situations. Qualifications: - B. Tech in CSE/ECE,

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Minimum 5 years experience in supporting IAM technologies of a medium to large enterprise with expertise in directory services (preferably IBM/Tivoli), ISIM and ISAM Detailed knowledge and experience with automating processes by leveraging out of box capabilities, Perl or Linux/Unix, shell scripting, Java/Python scripting and REST APIs Strong problem solving, troubleshooting and root cause diagnosis skills Experience with Agile methodologies and corresponding Safe Agile based tools Ability to manage complex activities simultaneously to short timescales Location: This position can be based in any of the following locations: Chennai For internal use only: R000107253

Objective Monitor the availability of the operational IT applications,infrastructure, platforms, and devices, as well as the automated workloadprocesses (batch) in order to prevent downtime and/or to guarantee thecontinuity of business-critical batch processes, in accordance with thepredefined SLEs. Key Responsibilities Monitor, handle and solve IT events/Incidents: Monitor IT Events and carry out the controlactions associated with each event. Take action to solve IT incidents based oninstructions, agreements and/or documented solutions, or escalate IT incidents. Register IT incidents and (research) actionsalready taken; actively monitor SLEs. Continuous batch processes Proactively monitor the workload automationenvironment (batch) and take the appropriate action(s) in case of detectedproblems and/or delays. Realize IT service requests Carry out specifically assigned ICT service requestson demand and in accordance with instructions in the context of IT infrastructure and workload automation. Realize IT changes Carry out IT changes in case of "Move toProduction", within the specified "change window" and inaccordance with instructions and procedures. Developed craftsmanship Invest in the personal and technicaldevelopment, keeping knowledge up to date by following training and coaching. KeyActivities: Main focus is to monitor the IT Infrastructureof Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace,Tivoli etc. and trigger relevant actions. Handle IT Infra events (Basic) based on theirpriority and trigger relevant actions by following the instruction text/KB's. Handle Batch events (Basic) and batch cancels(e.g. rerun, force ok, put on hold etc.) as requested by the end users. Handle incidents (Create/modify/escalate/close)as relevant. Perform the SYST Batch Ombuds tasksIndependently after 1 month of hands-on experience. Perform Operational tasks (as Ombuds) of Prodenvironment under guidance. Execute Standard(Basic) changes independently byfollowing the procedure/KB's after 1 month of hands-on experience. Identify and involve relevant stakeholders incase of events arising out of (un)planned interventions (e.g. IT changes,outages etc.) ' Flag/request to create a KB as and whennecessary. Prepare and send a daily Operations Report/Worktransfer template with clear, relevant information along with the actionstriggered. Ensure that the Batch Planning AJF (Active JobFile) is as UpToDate during the shift handover process. Ensure the deliverables meet expected Quality,Efficiency and Effectiveness (QEE). Requirements Skillsrequired Technical Good understanding of ITIL V4 Fundamentals Fundamental awareness of tools like MF OMI, BMC Control-M, Dynatrace, Tivoli., etc. Basics of Windows, Linux Mainframe operating systems Good foundation of networking concepts Behavioral Flexible to work in 24x7 shifts which also includesNight and Weekend-shifts Very good communication coordinationskills Very good team player Very good analytical thinking and problem-solvingabilities Self-driven, committed, process Oriented andable to handle challenging situations Qualifications : B.Tech CSE/ECE (Pass-out of 2023 or 2024)

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Essential Duties and Responsibilities: Must be on current role of team handling for minimum 1.5 years Great knowledge AR/Credit up or end-to-end knowledge Should be aware of all type of payers. Must have good understanding of payer portal for benefits & denials. Should have great verbal and written communication skills, probing skills and denials understanding Open for night shift and WFO No Planned leaves for next 6 months. Qualifications: Graduate in any discipline from a recognized educational institute. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). Skill Set: Candidate should be good Healthcare knowledge. Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials. Ability to interact positively with team members, peer group, seniors and onshore counterpart. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

P1 C3 TSTS Position Support/QA Engineer (Mainframe) (QA Support/Level 4) Job Overview Margin team looking for a dependable and detail-oriented Mainframe and Support Engineer to join our IT Operations team. In this role, you will be responsible for supporting business-critical mainframe applications, ensuring system availability, resolving incidents, and performing root cause analysis. You will work closely with cross-functional teams to monitor, maintain, and support batch jobs, databases, and production systems. Key Responsibilities Provide day-to-day support for mainframe non-production environments Monitor and troubleshoot batch jobs using tools like JCL, Control-M, or CA-7 Analyze and resolve application/system errors, abends, and performance issues Perform incident and problem management, ensuring timely resolution and documentation Use COBOL, JCL, VSAM, and DB2 to investigate and resolve production issues code deployments, system upgrades, and change management activities Support code deployments, system upgrades, and change management activities Work closely with development, QA, and infrastructure teams for coordinated supportCreate and maintain support documentation, runbooks, and operational proceduresParticipate in on-call support rotation and provide off-hours support when necessary Skills Required 4+ years of Experience as in Mainframe technologies like COBOL, DB2, JCL etc Expertise in Production Support for Mainframe Batch Environment Expertise in quickly resolving batch failures, environmental issues Experience with JCL/COBOL/VSAM and should be able write simple programs/JCL as need Experience with Scheduler - tws/control-m, SyncSort Familiarity with SPLUNK Reporting, IBM Tivoli Output Management, File Manager Good to have - Experience in Distributed batch environment , familiarity with Unix/Putty, Shell/Python Scripts, autosys, SQL etc Excellent interpersonal skills and professional approach Should be flexible to login early , on-demand and on weekend as per need of the system supported Willing to learn and adopt to distributed technologies as well Mainframe Prod Support

Immediate Job Openings on Linux Engineer _ Pan India_Contract Experience 6+ Years Skill Linux Engineer Location Pan India Notice Period Immediate . Employment Type Contract Linux Engineer Must be RedHat Certified and ITII Foundation certified. Working experience Over 6 years in fats paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholder. Comfortable to work in APAC/EMEA and weekend Unix Administration and troubleshooting skills, clear concepts Of L VM, user Management & Operating system Troubleshooting on filesystem & user access related issues. Deep understanding Of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge Of automation, Chef, powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote troubleshooting and diagnosis of UNIX issues Work with vendors like Linux & Oracle in coordinating hardware/software issues Understanding and troubleshooting experience of Veritas volume manger and Veritas cluster Basic Tivoli Storage Manager administration & able to trouble shoot backup failures & remediate the same. Good understanding of Network Connectivity and protocols with respect to the UNIX platform Exposure on ticketing tools like Service Now Understanding & experience working on DNS, FTP & NFS. Essential Skills/Basic Qualification Engineering graduate with 6-8 years of experience in supporting enterprise Unix RedHat Linux and IT Il. foundation certified. Excellent knowledge of Veritas volume manager, Veritas cluster and VVR Knowledge on AIX/Cloud

Manage and configure IBM Tivoli Netcool/OMNIbus systems for network monitoring and fault management. Ensure high availability and timely issue resolution across network infrastructures.

Can send in application to apeksha.patil@kyndryl.com Interested candidate please apply on the following link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/SSO-Lead_R-26698-1 Work location will be Bangalore Airport Job Description: SSO Lead - Backup (IBM Spectrum Protect / TSM) Job Title: SSO Lead - Backup & Data Protection (IBM Spectrum Protect / TSM) Location: [Bangalore/hybrid] Reports To: Head of Infrastructure / Shared Services Manager Job Summary: The SSO Lead for Backup & Data Protection is a highly experienced and technically proficient individual responsible for the strategic direction, design, implementation, and operational excellence of the organization's enterprise backup and recovery infrastructure, with a primary focus on IBM Spectrum Protect (formerly TSM). This role leads a team of backup administrators/engineers, ensuring the availability, integrity, and recoverability of critical data across diverse environments. The Lead will drive automation, optimize processes, ensure compliance with RPO/RTO objectives, and serve as a subject matter expert for all backup and disaster recovery initiatives. Key Responsibilities: Strategic Leadership & Architecture: Develop and execute the long-term strategy for enterprise backup and data protection, leveraging IBM Spectrum Protect/TSM and related technologies. Design, architect, and implement robust, scalable, and cost-effective backup and recovery solutions that align with business requirements and industry best practices. Evaluate new backup technologies and solutions, providing recommendations for adoption and integration. Contribute to the overall IT infrastructure strategy, ensuring backup solutions integrate seamlessly with other systems. Team Leadership & Management: Lead, mentor, and develop a team of backup administrators/engineers, fostering a culture of continuous improvement and technical excellence. Assign tasks, manage workloads, and ensure efficient utilization of team resources. Conduct performance reviews, provide constructive feedback, and identify training needs for team members. IBM Spectrum Protect (TSM) Expertise & Operations: Serve as the highest escalation point for complex issues, performance bottlenecks, and failures within the IBM Spectrum Protect/TSM environment. Oversee the daily operation, monitoring, troubleshooting, and maintenance of all IBM Spectrum Protect servers, clients, storage pools (disk, tape, cloud), and databases (DB2). Manage and optimize backup policies, schedules, retention periods, and data deduplication strategies. Perform advanced configuration, tuning, and optimization of IBM Spectrum Protect components for optimal performance and resource utilization. Manage disaster recovery (DR) solutions for IBM Spectrum Protect itself and ensure data recoverability at DR sites. Conduct regular DR drills and validate recovery procedures. Data Recovery & Disaster Recovery: Ensure the successful and timely recovery of data and systems in the event of outages, data loss, or disaster scenarios, adhering to defined RPO and RTO objectives. Develop, maintain, and regularly test comprehensive disaster recovery plans for business-critical applications and data. Lead complex data restoration efforts and provide expert guidance during critical incidents. Automation & Process Improvement: Identify opportunities for automation of backup and recovery tasks using scripting (e.g., shell, Python, PowerShell) and IBM Spectrum Protect's automation capabilities. Develop and implement standard operating procedures (SOPs), best practices, and runbooks for backup operations. Drive continuous improvement initiatives to enhance backup efficiency, reliability, and security. Compliance & Reporting: Ensure backup solutions comply with internal policies, regulatory requirements (e.g., data privacy, audit trails), and industry standards. Develop and present comprehensive reports on backup success rates, storage utilization, capacity planning, and recovery readiness to management. Manage backup audit trails and provide necessary documentation for internal and external audits. Vendor Management & Collaboration: Work closely with IBM and other vendors for support, product enhancements, and licensing. Collaborate with other IT teams (e.g., Server, Network, Database, Application, Security) to ensure seamless integration and support for backup requirements. Required Skills and Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 10+ years of progressive experience in IT infrastructure, with a strong focus on enterprise backup and recovery. Minimum of 5+ years of hands-on, expert-level experience with IBM Spectrum Protect (TSM), including design, implementation, administration, and troubleshooting in large, complex environments. At least 3+ years in a lead or senior technical role, with experience leading or mentoring a team. Technical Expertise (Mandatory): IBM Spectrum Protect (TSM): Deep expertise in IBM Spectrum Protect Server installation, configuration, administration, and troubleshooting (multi-server environments, clustered setups). Profound knowledge of IBM Spectrum Protect client management across various operating systems (Windows, Linux, AIX, Solaris). Expertise in managing storage pools (disk, tape libraries - including virtual tape libraries/VTLs, cloud containers), device classes, and data movement. Strong understanding of IBM Spectrum Protect database (DB2) management, backup, and recovery. Proficiency with IBM Spectrum Protect Operations Center and command-line administration. Experience with advanced features like node replication, data deduplication (client-side and server-side), compression, and encryption. Knowledge of IBM Spectrum Protect for Virtual Environments (VMware, Hyper-V), Databases (Oracle, SQL Server), Applications (Exchange, SAP), and NAS/File Systems. Operating Systems: Strong proficiency in Windows Server and various Linux/Unix distributions (e.g., RHEL, AIX). Networking: Solid understanding of TCP/IP, SAN (Storage Area Network) concepts, Fibre Channel, iSCSI, and network security. Storage Concepts: In-depth knowledge of storage technologies, including NAS, SAN, DAS, RAID, and object storage. Scripting: Proficiency in scripting languages (e.g., Python, PowerShell, Shell scripting) for automation and reporting related to backup. Database Fundamentals: Basic to intermediate knowledge of relational databases (e.g., SQL, Oracle) to understand application backup requirements. Disaster Recovery: Proven experience in designing, implementing, and testing DR strategies. Certifications (Preferred): IBM Certified Administrator - Spectrum Protect (V8.1 or higher) IBM Certified Deployment Professional - Spectrum Protect Other relevant certifications (e.g., ITIL, other backup technologies, cloud certifications like AWS/Azure storage). Soft Skills: Leadership & Mentoring: Proven ability to lead, motivate, and develop technical teams. Problem-Solving: Exceptional analytical and troubleshooting skills, with a methodical approach to complex issues. Communication: Excellent verbal and written communication skills to interact with technical teams, management, and business stakeholders. Ability to articulate complex technical concepts clearly. Ownership & Accountability: High degree of ownership, proactiveness, and accountability for critical systems. Strategic Thinking: Ability to think strategically and translate business needs into technical solutions. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to new technologies quickly. Collaboration: Strong interpersonal skills and ability to collaborate effectively across diverse teams. Attention to Detail: Meticulous attention to detail in configuration, monitoring, and documentation.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role: IBM Tivoli Netcool Developer/Architect Experience: 5 years+ Location: Pan India Job Description: Knowledge and experience in IBM Tivoli Netcool Omnibus 8.1 and (previous versions) and Impact 7.1 Knowledge of Telecom terminologies, Networks, OSS, and SSL/TLS standard practices. Omnibus 8.1 components like probes, collection OS, Agg OS & Web GUI and their sub-components. In-depth understanding of network & NE monitoring concepts. Experience of integrating Netcool with external applications and systems. Knowledge about SNMP, syslog, SAM, Message bus probes (webhook, Websocket, etc.). Hands on experience of working with subversion(svn)/git. Basic knowledge of dbms & SQL queries. Hands on experience working with Impact policies to create/modify existing policies/services for automation and troubleshooting issues. Sound knowledge of Unix (Solaris & Linux) commands and scripting (shell/perl)." Thanks & Regards, Shahid, TCS

Primary mandate skills: Tivoli Work Scheduler Admin experience Secondary mandate skill: Tivoli Batch Scheduling experience Flexible to hire in any location – If not, please mention job location: ONLY MUMBAI Job description – TWS Admin Agents, FTA, DA installation maintaining the batch scheduling for applications, Master installation with IWS 10.1.3 Migration of jobs from 9.4 to 10.1 IWS jobs and inventory for applications by engaging with stakeholders to gather and document requirements, facilitating the batch jobs intake process, coordinating batch scheduling, promoting batch jobs from lower environments to production, monitoring batch execution, facilitating TWS documentation, and supporting maintenance activities such as TWS agent upgrades and failover testing, system validation, and independently troubleshooting and resolving intricate issues. Essential Responsibilities Gather and analyse TWS/HWA batch jobs requirements from IT and Business customers Manage the TWS/HWA batch jobs intake process and maintain a current application batch On call support needed if any critical issues occurred. jobs, agents, and workstation inventory Support, maintain, and enhance the custom-built web application for TWS/HWA Batch Scheduling requests In partnership with the Enterprise Batch Support team, perform the following duties: setup/configure/migrate/decommission TWS/HWA batch jobs, research and troubleshoot batch issues, facilitate/coordinate batch scheduling with IT/Business customers, and facilitate TWS/HWA nodes failover testing, agent installations/configuration on Workstations Create and maintain technical documentation and Standard Operating Procedures (SOP) Support after-business hours releases/deployments as needed.

Job summary SRE Devops Engineer role in JPMC Mumbai office Responsibilities Setup CI/CD pipeline to achieve fully automated CI/CD process. Troubleshoot and rectify build pipeline issues. Schedule automated build and deployment and execute adhoc build request by AD team Hands on knowledge of Bitbucket GIT commands and branching strategies. Knowledge of Unix commands required for day to day operations and troubleshooting. Scripting knowledge for automation. Knowledge of webapps (weblogic Tomcat Apache IBM HTTP etc) and their troubleshooting. Working knowledge of schedulers ( control M Autosys etc). SSL/TLS certificate management. Basic DB connection and Query execution knowledge Knowledge of Monitoring tools (Geneos Tivoli etc). Excellent troubleshooting analytical interpersonal and communication skills Minimum Bachelors degree in computer science computer engineering or a similar field with previous experience as DevOps Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role ServiceNow Engineer 3+ years of experience in ServiceNow ITSM, in a Telecom environment or similar technology-led industry. Prier experience and understanding on ServiceNow development and integrations for ITSM module. Experience with ServiceNow issues analysis and fixing for ITSM modules. Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching. Collaborate with cross-functional teams and stakeholders to integrate ServiceNow into overall project and support strategies. Demonstrate a flexible and adaptive approach to accommodate changing business needs. Resolution of client-reported incidents in a timely and efficient manner. Develop and update UI policies, business rules, and workflows. Tune ServiceNow applications for performance and usability. Experience in Java Scripting within ServiceNow platform Excellent in communication and experience liaising with multi stakeholder environment is a plus Stay updated on ServiceNow features and functionalities, ServiceNow best practices and new technologies.

Set-up CI/ CD pipelines from scratch to achieve fully automated CI/CD process Troubleshoot and rectify CI/ CD pipeline issues Schedule automated builds/ deployments and execute ad-hoc builds/ deployments requested by AD team Hands-on experience of Bitbucket/ GitHub, GIT commands, branching and merging strategies Knowledge of UNIX/ LINUX principles and hands-on experience in essential tools and command-line for day to day operations and troubleshooting Hands-on experience of bash/ shell/ python/ perl/ groovy scripting and automation using them to optimize tasks and monitoring Hands-on experience of webapps (Apache Tomcat, WebLogic etc.) and their troubleshooting Recognizes and able to troubleshoot application/ server startup and runtime issues Working knowledge of schedulers (Autosys, Control-M etc.). SSL/TLS certificate life-cycle management Able to quickly understand internal cloud computing products and CI/CD solutions and based on criteria and recommendations, help migrating to internal cloud solutions including Docker/ Kubernetes/ AWS Basic DB connection and query execution knowledge Knowledge of Monitoring tools (Geneos, Tivoli etc.) Knowledge of process management/ monitoring, file system management/ monitoring and storage management/ monitoring Qualification Set-up CI/ CD pipelines from scratch to achieve fully automated CI/CD process Troubleshoot and rectify CI/ CD pipeline issues Schedule automated builds/ deployments and execute ad-hoc builds/ deployments requested by AD team Hands-on experience of Bitbucket/ GitHub, GIT commands, branching and merging strategies Knowledge of UNIX/ LINUX principles and hands-on experience in essential tools and command-line for day to day operations and troubleshooting Hands-on experience of bash/ shell/ python/ perl/ groovy scripting and automation using them to optimize tasks and monitoring Hands-on experience of webapps (Apache Tomcat, WebLogic etc.) and their troubleshooting Recognizes and able to troubleshoot application/ server startup and runtime issues Working knowledge of schedulers (Autosys, Control-M etc.). SSL/TLS certificate life-cycle management Able to quickly understand internal cloud computing products and CI/CD solutions and based on criteria and recommendations, help migrating to internal cloud solutions including Docker/ Kubernetes/ AWS Basic DB connection and query execution knowledge Knowledge of Monitoring tools (Geneos, Tivoli etc.) Knowledge of process management/ monitoring, file system management/ monitoring and storage management/ monitoring

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director. In this role, you will: Design and engineer software with the customer/user experience as a key objective. Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings. Drives adherence to all standards and policies within their area of Technology Engineering Delivery and support of data related infrastructure and architecture to optimise data storage and consumption across the bank, including addressing functional and non-functional requirements relevant to data in large applications Design and develop applications for internal and external users focussing on the interface and front-end usability of the application. Engineer and implement security measures for the protection of internal and external systems, networks, products and services. Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members. Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team. Managing stakeholder communications and helping to implement an effective system of project governance Requirements To be successful in this role, you should meet the following requirements: Knowledge of Java and Cloud Technologies and related products Experience in Java, SpringBoot, Kubernetes Docker, MongoDB, SQL, Micro Service Design, Kafka, GCP Experience on design and implement DevOps Continuous Integration / Continuous Delivery (CI/CD) Pipeline. Experience supporting middleware / database design, build and troubleshooting in development and production environments. Experience of working with monitoring and alerting tools such as but not limited to AppDynamics, Splunk, Geneos and IBM Tivoli Monitoring. Experience in agile and DevOps environment using team collaboration tools such as Jenkins, Github, Confluence and JIRA. Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team, Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered. Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable Technical leadership of large team of developers and help development of team capabilities. Work with senior business stakeholders

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role & responsibilities Provide support for day to day operations Support access provisioning / de-provisioning and resolve all access issues on mainframe, web security, SAP and other platforms Support COTS products as it relates to Production Control Security Analyst Must have good understanding of Windows, Linux and Mainframe systems Provide support to developers to analyze and resolve production issues. Provide 24/7 on call support for production processing. Review and resolve tickets assigned. Good documentation and communication skills Provide cross training support for other team members 1-2 Years Perl, Python, DOS, Bash scripting experience 1-2 Years Java and JavaScript development expertise as it relates to TDIIBM Security Directory Integrator) 3-5 Years Operational and Maintenance Activities IBM Security Verify Governance Identity Manager (ISVGIM)Version 10.0.1.x Operational Activities Administration Activities Assist and troubleshoot manual creation of users Manual reconciliation or adoption of any target users Management of provisioning and password issue Creation and management of roles and roles to entitlement mapping Management of role owner approver Creation and management of user recertification campaigns Automate manual process wherever possible. Work with technical and business stakeholders to troubleshoot. Ongoing maintenance of the existing IBM environment includes. Monitoring the reconciliation of the target system Monitoring the user feed files Add, modify, update provisioning policies wherever necessary in the application. Create, modify, update SDI(TDI) assembly lines to maintain the data current. Troubleshooting any of the user provisioning and password related processes Troubleshooting any application component failures Troubleshooting role and access provisioning and revocation. Troubleshooting any application component failures Coordinating the application of fix packs to IBM Security Verify Governance Identity Manager and its components as required. Coordinating the production change and migration activities IBM (Tivoli)Security Directory Integrator development and code maintenance. IBM Security Verify Access and Federation Module Operational Activities Administration Activities Create and maintain groups, ACLs, Objects pace, dynamic URLs, configuration files Setup and troubleshoot SSO federation with SAML 2.0 WS-Federation, and OpenID Connect protocols for federated access. Setup and maintain Mobile Multi Factor Authentication (MMFA) data for all user types. Ongoing maintenance of the existing environment Troubleshooting any of the single sign on and federation related incidents Troubleshooting any application component failures Coordinating the application of fix packs to IBM Security Verify Access and its components as required Coordinating the production change and migration activities Troubleshooting access related issues with application team whenever necessary Preferred candidate profile IBM Security Verify Access (v10.0.3 and above) administration for user and access provisioning. IBM Security Verify Governance Identity Manager (v10.0.1and above) administration for user and access provisioning. IBM Security (Tivoli) Directory Integrator (ISDI) (TDI) IBM Security Directory Server (SDS) IBM Security Verify Access Federation Module Web Sphere Application Server Network Deployment (WAS-ND) IBM DB2 Database Server Version 11.5 and above (DB2), GSKit, update certificate. Mainframe RACF administration for user and access provisioning Oracle EBS user provisioning SAP ECC 6.0 User Security Administration Support PGP encryption and Secure file transfer using Serv-U Knowledge of Certificate generation. Skills that would be nice to have: Must have a good understanding of DOS and Bash scripting. Microsoft power Apps, Microsoft Power BI SAP Hana User provisioning Knowledge of DNS, Load balancer, TCP/IP concepts