Trade and Transaction operator, NCT

Your key responsibilities

• Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
• Ensure specified quality of services at all levels of operations
• Ensure healthy and harmonious relationship with the sending locations
• Interface with the client / agent / custodian for resolution vide client calls / emails.
• Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
• Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
• Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
• Generating reports in order to obtain periodic information on the inquiries received
• Always adhere to KOP and KPI Guidelines
• Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
• Deliver daily assigned productivity target by meeting the required quality score
• Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
• Always adhere to KOP and KPI Guidelines

Your skills and experience

• Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
• Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
• Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
• Good typing speed with accuracy, MS Office (especially MS excel)
• Ability to provide high transaction productivity and high level of attention to detail.
• Flexibility to work in the shifts