Tourism Tele Sales Manager (Female Preferred)

The Senior Manager Tours & Travel Domain will oversee and guide all operational, marketing, and administrative activities within the Tours and Travel segment.

This role involves supervising multiple roles under the domain, ensuring seamless execution of travel services, strategic planning, market expansion, and high-quality customer experiences.

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Key Responsibilities:

1. Strategic Planning & Execution:

- Develop and implement operational strategies for all travel-related services, including ticketing, reservations, and package tours.

- Oversee coordination between marketing, sales, and operations teams to achieve business goals.

- Ensure compliance with company policies and industry regulations.

2. Team Leadership & Supervision:

- Guide and mentor all team members under the Tours & Travel Sales department.

- Set performance standards, conduct regular evaluations, and provide constructive feedback.

- Coordinate training programs to enhance team skills in customer service, sales, and operations.

-Be willing to do all and come up with crazy, creative ideas to outreach and better engagements for leads conversion

3. Target Management:

-Engage with customers over the phone to understand their travel preferences and requirements.
-Communicate effectively in English and Hindi to build rapport and convey information clearly. -Conduct follow-up calls to nurture leads and convert them into loyal customers. -Provide excellent customer service by addressing inquiries and resolving issues promptly. -Collaborate with the sales team to ensure seamless coordination and achieve targets. -Maintain accurate records of interactions and update the CRM system with relevant information.

4. Market Research & Business Development:

- Conduct market analysis to identify opportunities for new travel products and services.

- Monitor competitor activities and adjust strategies accordingly.

- Build and maintain relationships with agents, vendors, and key stakeholders.

5. Financial Management:

- Prepare and monitor department budgets.

- Track expenditures and ensure cost-effective operations.

- Identify revenue growth opportunities and implement them effectively.

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Qualifications & Skills:-

- Bachelor’s/Master’s degree in Tourism, Hospitality, Business Administration, or related field.

- Minimum of 4-6 years of experience in Tours & Travel operations, with at least 3 years in a Senior Role .

- Strong leadership, communication, and negotiation skills.

- Proficiency in communicating with people to build rapport with clients.

- In-depth knowledge of travel industry operations, ticketing systems, and market trends.

- Ability to manage multiple projects and work under pressure.

-IATA Certified professional is preferred.

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Additional Requirements:

- Proficiency in travel reservation systems and CRM tools.

- Proficient in MS Office Suite.

- Willingness to travel for business purposes.

- Must have access to necessary work tools.