Tour Operation Head

Job Title: Tour Operation Head

Company: Need Eighty Two Forex and Travels Private Limited
Location: 125/2, Taki Road, Kalikapur, Barasat, Kolkata, West Bengal – 700124

Job Description:

Need Eighty Two Forex and Travels Pvt. Ltd. is looking for an experienced Tour Operation Head who is proficient in Vietnamese, Malayalam, and other South Indian languages. The candidate will be responsible for developing, managing, and executing international and domestic tour packages, with a special focus on Vietnam and South India market segments.

Key Responsibilities:

1. Tour Package Development & Management

• Design and develop international & domestic tour packages, especially for Vietnam, Kerala, Tamil Nadu, Karnataka, Andhra Pradesh & Telangana.
• Customize itineraries based on client preferences, budget, and travel style.
• Maintain updated knowledge of tourism trends, destination insights, visa rules, and airline policies.

2. Client Handling & Communication

• Interact with clients from Vietnam and South India using Vietnamese, Malayalam, or applicable regional languages.
• Provide end-to-end consultation on destinations, hotels, flights, sightseeing, travel documents, and pricing.
• Handle customer queries, negotiations, and closure of bookings.

3. Vendor Management

• Coordinate with hotels, transport providers, DMCs (Destination Management Companies), and local partners in Vietnam and South India.
• Negotiate best rates and maintain strong supplier relations.
• Ensure smooth ground operations and timely delivery of services.

4. Team Leadership

• Lead the tour package team and ensure high-quality service delivery.
• Train junior executives in package building, sales techniques, and destination knowledge.
• Monitor team targets, productivity, and customer service standards.

5. Operations & Documentation

• Oversee booking confirmations, vouchers, invoices, and travel documents.
• Handle cancellations, amendments, refunds, and customer complaints professionally.
• Ensure all operations follow company policies and timelines.

Required Skills & Qualifications

• Minimum 3–5 years experience in tour packages, travel operations, or international tourism.
• Mandatory knowledge of Vietnamese, Malayalam, and at least one South Indian language.
• Strong destination knowledge (Vietnam + South India tourism circuits).
• Good communication, negotiation & customer-handling skills.
• Proficiency in MS Office, CRM, and online travel portals.
• Ability to handle pressure, multitask, and manage team operations.

Salary & Benefits

• Competitive salary based on experience.
• Incentives based on performance and sales conversions.
• Professional growth opportunities within the company.

How to Apply

Interested candidates are requested to send their updated resume to:
humanresources@need82.in

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person