Tour Consultant

Job Title: Tour Consultant

Location: Tourmax Corporate Office, Cochin
Employment Type: Full-time

Job Overview:
We are seeking a motivated and customer-focused Tour Consultant to join our team at Tourmax Corporate Office, Cochin. The ideal candidate will be responsible for handling client inquiries, designing travel itineraries, coordinating bookings, and ensuring seamless travel experiences for our customers. This role requires excellent communication skills, destination knowledge, and a passion for the travel and tourism industry.

Key Responsibilities:

• Interact with clients to understand their travel needs, preferences, and budgets.
• Prepare customized itineraries, quotations, and tour packages (domestic and international).
• Handle end-to-end travel arrangements including flights, visas, accommodations, insurance, and transport.
• Provide accurate information on destinations, attractions, tours, and travel requirements.
• Manage group tours and FIT (Free Independent Traveler) bookings efficiently.
• Coordinate with airlines, hotels, DMCs, and other partners for reservations and confirmations.
• Maintain strong relationships with clients, ensuring repeat and referral business.
• Meet monthly sales targets and contribute to the growth of the company.
• Handle customer complaints or issues promptly and professionally.

Requirements:

• Bachelor’s degree or diploma in Travel & Tourism / Hospitality / related field.
• Prior experience as a Tour Consultant or in the travel industry preferred.
• Strong knowledge of international and domestic destinations, ticketing, and visa processes.
• Proficiency in MS Office and travel booking tools.
• Excellent communication and interpersonal skills (Malayalam, English, Hindi preferred).
• Ability to work in a fast-paced environment with attention to detail.
• Customer service orientation and problem-solving skills.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunity to grow with one of the fastest expanding tour operators in South India.
• Supportive work environment with continuous learning opportunities.
• Exposure to international travel industry standards and operations.

Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 24 months

Pay: ₹15,000.00 - ₹38,896.87 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person