Toll-Free Number Executive

Company Description

Sugam India Society is a registered non-governmental organization (NGO) dedicated to sustainable community development and public welfare across Bihar and other parts of India. We work in collaboration with Urban Local Bodies (ULBs) and government departments to implement projects in urban sanitation, public health, skill development, environmental conservation, and social welfare. Our mission is to create cleaner, healthier, and empowered communities through innovative and community-driven initiatives. We aim to contribute to a cleaner, greener, and self-reliant India.

Role Description

This is a full-time, on-site role for a Toll-Free Number Executive. The position is based in Sonpur. The Toll-Free Number Executive will be responsible for managing incoming calls on the toll-free number, resolving customer queries, providing information about our programs, and documenting call details. Additionally, the role involves supporting the team in implementing programs and engaging with stakeholders as needed.

Qualifications

• Excellent verbal communication and customer service skills
• Basic computer skills, including data entry and documentation
• Ability to manage and resolve queries efficiently
• Experience in working in a customer service or call center role is a plus
• Empathy, patience, and ability to engage effectively with the community
• Ability to work collaboratively in a team environment
• Prior experience in social work or NGO sector is advantageous
• Fluency in Hindi and knowledge of the local dialect is preferred