TL OOH

About ICG Medical:

Cromwell Medical Staffing is a leading global healthcare recruiter focusing on nurses (all specialties), midwives, and home care/healthcare workers.

Job title –

Location –

Role Overview:

As the Team Lead for Team Cromwell , you will play a crucial role in ensuring smooth operations during out-of-hours shifts. Your responsibilities will include supervising the team, maintaining high standards of service, and facilitating effective communication.

Responsibilities:

Team Support & Supervision:

• Provide guidance and support to team members during out-of-hours shifts.

• Conduct regular one-on-one meetings (1 to 1’s) with team members to address their needs and concerns.

Issue Escalation:

• Escalate any client or candidate issues promptly to ensure timely resolution.

Operational Oversight:

• Monitor overall team performance and adherence to company policies.

• Manage tasks and handovers effectively.

Attendance & Compliance:

• Report instances of lateness promptly.

• Ensure that annual leave (A/L) requests are timely while maintaining adequate coverage for out-of-hours shifts.

Customer Service:

• Maintain a high level of customer service internally (within the team) and externally (with clients and candidates).

Performance Metrics:

• Ensure the team meets weekly and monthly performance targets (stats).

Training & Development:

• Provide on-the-job training to team members.

• Identify areas where additional training is needed to enhance team performance.

Reporting:

• Prepare and submit out-of-hours (OOH) statistics every Sunday evening before the shift ends.

• Handle payroll queries during handovers.

Motivation & Leadership:

• Support and motivate team members.

• Lead by example to ensure shift coverage while adhering to the resourcing focus sheet.

Individual Sales & Hours Booking Target

• Manage and meet targets for individual sales and hours bookings.

• Ensure shifts are adequately booked and managed.

Shift Timings:

• Monday to Thursday: 12:00 – 21:00 (UK time)

• Friday: 10:00 – 18:00 / 12:00 – 21:00 (UK time)

• Weekend: 07:00 – 16:00 / 12:00 – 21:00 (UK time)

Off Days:

• Varied from the following options:

• Monday & Tuesday

• Tuesday & Wednesday

• Wednesday & Thursday

Commissions/Incentives:

• Eligibility for commissions and incentives will be determined after completing the probationary period (TBC).

Interested candidate can share their resume at anjali.sharma@icg-medical.com