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Title Not provided

Title Not provided

NTT DATA

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

soql process automation troubleshooting salesforce platform support service cloud experience cloud loyalty cloud apex lightning web components lwc salesforce flows api integrations

Work Mode

On-site

Job Type

Full Time

Job Description

As a Salesforce L2/L3 Support Specialist-BAU at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role involves providing incident-driven and service request-based support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. You will have functional (L2) and technical (L3) responsibilities focusing on timely issue resolution, platform stability, and user satisfaction. **Key Responsibilities:** - Respond to and resolve incidents and service requests within defined SLAs. - Prioritize and triage tickets based on severity and business impact. - Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. - Document solutions and maintain support runbooks and knowledge articles. **L2 - Functional Support Activities:** - Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). - Manage Experience Cloud user roles, portal configurations, and access models. - Support loyalty program operations: member tier updates, points adjustments, and reward configurations. - Perform user management, data loads, exports, and permission reviews. - Coordinate with business stakeholders for clarification and closure of service requests. **L3 - Technical Support Activities:** - Debug and fix Apex classes, triggers, batch jobs, and LWC components. - Support and enhance integrations using REST/SOAP APIs and Named Credentials. - Optimize backend processes, especially loyalty transaction handling and service workflows. - Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). **Required Skills & Experience:** - 3-5 years of Salesforce platform support experience, including admin and development. - Strong hands-on expertise in Service Cloud, Experience Cloud, and Loyalty Cloud. - Solid technical knowledge of Apex, SOQL, Lightning Web Components (LWC), Salesforce Flows, Process Automation, and API integrations. - Familiarity with ticketing tools like Jira. - Ability to collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. In addition to the above job details, NTT DATA is a $30 billion trusted global innovator of business and technology services. The company serves 75% of the Fortune Global 100 and is committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services including business and technology consulting, data and artificial intelligence solutions, infrastructure management, and connectivity. As part of the NTT Group, the company invests significantly in R&D to support organizations and society in the digital future.,

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