Job
Description
The External Operations Manager (EOM) plays a crucial role as a key business partner, acting as the primary interface with external vendors to ensure operational excellence across the vendor network. Your core responsibility involves overseeing the vendor system landscape, including third-party user management. You are accountable for establishing, maintaining, and enhancing vendor-related processes related to data and systems. In coordination with the System Support and Integration Manager (SSIM), you address system issues, provide support for troubleshooting, and contribute to continuous improvement initiatives. You will define and lead the governance framework, fostering alignment among SSIMs, internal super users, and vendor stakeholders. Utilizing a data-driven approach, you will analyze organizational data to propose solutions for complex challenges and aid in the development of new business models. Your role is pivotal in implementing critical data initiatives that elevate GCS Operations to a higher level of functional excellence, ensuring seamless vendor integration where necessary. As an EOM, you will have complete operational responsibility for assigned systems and data, lead local and project-related network activities, and actively participate in cross-functional teams. Your responsibilities will include: - Serving as the primary contact for system-related activities between EOM, SSIM, and external vendors. - Coordinating EOM team efforts to enhance the IT landscape, identifying new automation and analytics use cases. - Supporting and coordinating system governance processes for IT platforms such as SAP S4. - Providing expert guidance on business processes and system design to EOM and vendors. - Acting as a super user, collaborating with SSIM to resolve third-party user setups and troubleshoot system/application issues. - Monitoring and optimizing system/application performance to ensure operational excellence. - Leading User Acceptance Testing (UAT) activities and delivering training to team members and vendor partners. - Managing financial activities and vendor deviations when assigned. - Supporting external audits and inspections, and monitoring vendor performance using defined KPIs. Minimum Requirements: - Over 7 years of practical experience in the chemical/pharmaceutical industry or over 3 years of expertise in the field. - Good knowledge of the Drug Development process. - Basic project management, risk management, and organizational skills. - Proficiency in business analysis and analytics tools like SAP S4/HANA, Power BI, Qlik. - Understanding of relevant regulations and Novartis standards. - Strong problem-solving, presentation, and leadership skills. - Excellent communication, negotiation, and interpersonal abilities. Novartis offers a collaborative environment where passionate individuals like you can make a difference in the lives of patients. If you are ready to be part of a community that strives for breakthroughs, join us in creating a brighter future together. Visit https://www.novartis.com/about/strategy/people-and-culture to learn more. If this role is not the right fit for you, consider joining our talent community to stay connected with suitable career opportunities: https://talentnetwork.novartis.com/network For information on the benefits and rewards Novartis provides to help you thrive personally and professionally, read our handbook: https://www.novartis.com/careers/benefits-rewards,
