Title Data Scientist

As a Customer Service Representative at Yokogawa, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients. Your responsibilities will include: - Customer Order Processing: Record and process customer orders following predefined protocols based on the order source (e.g., email, telephone, personal contact). - Customer Relationship Development / Prospecting: Make calls to potential customers to establish contact and build rapport. - Customer Relationship Management (CRM) Data: Ensure accuracy of basic customer details in the system and make notes of follow-up actions and sales call activities. - Product/Service Information: Provide basic product/service information and address customer queries. - Resolving Customer Issues: Respond to basic customer issues such as returns and escalate as needed. - Customer Needs Clarification: Interview customers using a standard sales script to understand their requirements. - Operational Compliance: Adhere to mandatory procedures to maintain quality standards and regulatory compliance. - Personal Capability Building: Enhance procedural and technical skills through training and development activities. - Renewals: Support in providing service to customers to encourage continued use of the organization's products/services. In addition to your key responsibilities, you will be expected to demonstrate the following behavioral competencies: - Customer Focus: Build strong customer relationships and deliver customer-centric solutions by understanding customer needs and surpassing expectations. - Instills Trust: Gain the confidence of others through honesty, integrity, and authenticity while honoring commitments. - Tech Savvy: Anticipate and adopt innovations in business-building digital and technology applications. Your skills will include: - Customer-Focused Approach - Leveraging Digital Communications with Customers - Masters Service Conversations - Navigates Customer Challenges - Strengthens Customer Connections - Builds Customer Loyalty - In-Depth Questioning - Initiates Compelling Sales Conversations - Service Into Sales - Builds Rapport - Knows the Buying Influences - Manages Buyer Indifference - Understands Issues/Motivations Education and Experience: - Education: Upper Secondary School - General Experience: Basic experience of simple office / operational systems (4 to 6 months) - Managerial Experience: None Join Yokogawa, a global company committed to co-innovating tomorrow and shaping a better future for the planet. Embrace a culture of respect, value creation, collaboration, integrity, and gratitude while growing your career in a dynamic environment.,