Tier 2 Network Technician

As a Tier 1 Computing Engineer at GTT, you will play a crucial role in providing first-line technical support to customers across an international base. Your responsibilities will include logging incident/service details, diagnosing technical issues, and resolving incidents/requests within scope. You will interact with internal departments such as NMC, Tier 2, Tier 3, and Carrier Management. Your main tasks will involve escalating incidents to the next technical level when necessary, coordinating external technical support, and ensuring timely resolution of customer issues. Additionally, you will be responsible for maintaining the Configuration Management System, adhering to service operations processes, and participating in customer meetings. The ideal candidate for this role should have proficiency in MS Office and ITSM tools. Experience in help desk/service desk/technical support and familiarity with ITIL processes would be advantageous. Knowledge of TCP/IP protocol stack, OSI layering, and common internet technologies is essential. Fluency in English is mandatory. Desirable qualifications include a BSc/BA Degree in ICT/Telecommunications/Business Administration, CCENT knowledge, and ITIL Foundation certification. Familiarity with SD WAN, Unified Conferencing products, and DNS management would also be beneficial. This position involves shift work on a 24*7 basis and is based in Pune, India. If you have a passion for troubleshooting technical issues, providing exceptional customer service, and working in a dynamic international environment, we encourage you to apply for this exciting opportunity.,