4 Symantec Netbackup Jobs

The Tier 1 Computing Engineer will provide first line technical support to GTTs customers across an international base. You will need an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services to analyze, diagnose, and resolve/fulfill customer incidents/requests, ranging from straightforward to more complex technical requirements. In this role, there are also various administration duties to be undertaken. You will interact with internal departments such as NMC, Tier 2, Tier 3, and Carrier Management. Your main responsibilities will include logging all relevant incident/service request details, providing first-line investigation and diagnosis, resolving/fulfilling incidents/service requests, and escalating technical issues as necessary. Additionally, you will engage and arrange external technical and non-technical support when required on-site, communicate with customers to keep them informed of progress, and ensure exceptional customer service is maintained at all times. As the ideal candidate, you should have proficiency in MS Office and awareness of ITSM tools. Experience in Help Desk/Service Desk/Technical Support/IT, working in a multi-cultural/international environment, and fault diagnosis/troubleshooting is desirable. General understanding of the ICT industry, ITIL Foundation/ITIL Operations, and knowledge of TCP/IP protocol stack and OSI layering are essential criteria for this role. Furthermore, you should possess knowledge in areas such as Windows, Linux, IP Networking, Security Products, Hosting hardware, Symantec Netbackup, Storage Solutions, Microsoft SCOM, and basic ISP services. Awareness of SD WAN, Unified Conferencing products, and Hosting and Security products is desirable. Proficiency in English is mandatory for this position. This role involves shift work on a 24*7 basis and is located in Pune, India. Additionally, having a BSc/BA Degree in ICT/Telecommunications/Business Administration or similar discipline, CCENT knowledge, and ITIL Foundation certification are preferred qualifications for this position. Other similar job functions include Helpdesk, Service Desk, 1st Line Support, Technical Support, and IT.,

CISEMEAFRC (Hiring for multiple skills - Storage_NAS/Jira_Atlassian/Netbackup)- Q2 Educational Requirements Bachelor of Engineering,BCA,BTech,BSc,MTech,MCA,MSc Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Technologies - Storage NASJira, Confluence, AtlassianSymantec/Veritas Netbackup Preferred Skills: Technology->Infrastructure-Storage-Administration->NAS Technology->Infrastructure Security->IT Service Management->JIRA Technology->Backup Administration->Symantec Netbackup

Netap Storage Isilon, VMAX Administration Install, configure as well as maintain storage hardware backup inclusive of physical plus virtual tape libraries or drives along with disk storage targets. Ensure to install as well as configure CommVault backup software on UNIX or Linux as well as Windows systems. Perform activities related to install, configure and managing SAN devices and fiber switches. Administer Brocade director FC switches as well as blade chassis FC devices. Execute FC zoning for development and production storage volumes. Manage NetApp snapshot as well as recovery methods for storage volumes. Execute across-site replication of significant DR data. Supervise volume replication overnight jobs and execute improvements. Oversee IO performance of production along with development of databases LUNs. Provide architecture as well as performance recommendations to DBAs and Operations. Conduct bottleneck evaluation to identify performance issues. Ensure backup methods are in place as well as tested for FC LUNs. Develop and maintain records for entire storage as well as FC systems. Administer entire server systems. Collaborate with DBA as well as Ops to assure apt storage usage.

Summary: The primary function of the senior support Engineer is to resolve technical issues for our customers The candidate must have a strong technical aptitude for preventing problems as well as solving them They should have good communication skills and a track record for providing high customer satisfaction Key Tasks Handle case escalations from other Support Engineers Provide all information need by Falconstor TS to maintain Salesforce Database (customer configuration) Ability to interpret Tier product logs (switches, storage, O S, Backup applications, etc ) Diagnosis of the problem = Interpret/validate the error, find a workaround, identify an available patch Identification of possible code issues that could be causing the problem Checking Code Upgrade feasibility with current HW platform for approval (memory, disk space, drivers) Make sure no regression in new code Diagnosis of the problem remotely using available tools (Phone/Chat/GTM) Reproduction of the issue through simulation of customer s environment (Lab) Working with engineering support toward resolution of all escalated issues Provide ETA for patch or new build delivery Ability to install Patches, Linux Packages, and run executable binaries Feeding back End-user requirements for Product Enhancement (RFE) Arbitrating communication between different vendors (Falconstor is often in the middle of the solution) Provide Root cause analysis document whenever possible Key Attributes BS in computer science, electrical engineering or equivalent Minimum 2 years of Technical Support experience In-depth understanding of storage software and computing architectures, networks, operating systems and applications Good Linux/Unix server administration or development experience - AIX, HPUX and /or Solaris Good networking knowledge: TCP/IP, DNS, routing Storage Area network, network attached storage and/or iSCSI/FC Backup or storage solution design experience Experience working with EMC, IBM, Hitachi, HP storage or equivalent Knowledge of virtualization platforms like VM ware, Hyper-V desirable Knowledge of databases such as Oracle, Exchange, SQL desirable Symantec NetBackup, EMC Networker, IBM TSM Experience with scripting languages bash, Perl/Python is a plus Experienced, proven problem solver Must be customer oriented and focused on making the customer successful Must have strong verbal negotiating and influencing skills Excellent planning and organisation skills Excellent verbal and written communication skills Excellent time management skills Must be a self-motivated can work on their own Able to distill complex issues into simple terms Must be willing and able to travel (occasional)