Tier 2 Network Technician GTT Communications

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a Tier 1 Computing Engineer at GTT, you will play a crucial role in providing first-line technical support to customers across an international base. Your responsibilities will include logging incident/service details, diagnosing technical issues, and resolving incidents/requests within scope. You will interact with internal departments such as NMC, Tier 2, Tier 3, and Carrier Management. Your main tasks will involve escalating incidents to the next technical level when necessary, coordinating external technical support, and ensuring timely resolution of customer issues. Additionally, you will be responsible for maintaining the Configuration Management System, adhering to service operatio...

Posted 3 months ago

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Tier 2 Network Technician GTT

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The Tier 1 Computing Engineer will provide first line technical support to GTTs customers across an international base. You will need an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services to analyze, diagnose, and resolve/fulfill customer incidents/requests, ranging from straightforward to more complex technical requirements. In this role, there are also various administration duties to be undertaken. You will interact with internal departments such as NMC, Tier 2, Tier 3, and Carrier Management. Your main responsibilities will include logging all relevant incident/service request details, providing first-line investigati...

Posted 4 months ago

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