3 Microsoft Scom Jobs

The Tier 1 Computing Engineer will provide first line technical support to GTTs customers across an international base. You will need an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services to analyze, diagnose, and resolve/fulfill customer incidents/requests, ranging from straightforward to more complex technical requirements. In this role, there are also various administration duties to be undertaken. You will interact with internal departments such as NMC, Tier 2, Tier 3, and Carrier Management. Your main responsibilities will include logging all relevant incident/service request details, providing first-line investigation and diagnosis, resolving/fulfilling incidents/service requests, and escalating technical issues as necessary. Additionally, you will engage and arrange external technical and non-technical support when required on-site, communicate with customers to keep them informed of progress, and ensure exceptional customer service is maintained at all times. As the ideal candidate, you should have proficiency in MS Office and awareness of ITSM tools. Experience in Help Desk/Service Desk/Technical Support/IT, working in a multi-cultural/international environment, and fault diagnosis/troubleshooting is desirable. General understanding of the ICT industry, ITIL Foundation/ITIL Operations, and knowledge of TCP/IP protocol stack and OSI layering are essential criteria for this role. Furthermore, you should possess knowledge in areas such as Windows, Linux, IP Networking, Security Products, Hosting hardware, Symantec Netbackup, Storage Solutions, Microsoft SCOM, and basic ISP services. Awareness of SD WAN, Unified Conferencing products, and Hosting and Security products is desirable. Proficiency in English is mandatory for this position. This role involves shift work on a 24*7 basis and is located in Pune, India. Additionally, having a BSc/BA Degree in ICT/Telecommunications/Business Administration or similar discipline, CCENT knowledge, and ITIL Foundation certification are preferred qualifications for this position. Other similar job functions include Helpdesk, Service Desk, 1st Line Support, Technical Support, and IT.,

Team Description & Purpose of Role: Role Overview: As a Junior Cloud Services Engineer, you will be the first point of contact for cloud-related incidents and service requests. You will play a key role in ensuring the smooth operation of cloud services by providing first-line support, managing escalations, and maintaining high levels of customer satisfaction. This role requires strong communication skills, attention to detail, and a proactive approach to problem-solving. About the team: The Cloud Services Operations is part of a Pan-European group of service professionals responsible for providing and maintaining GTT Core Platforms to ensure customer service availability and satisfaction of GTT Cloud, Managed Hosting, Security and Application Management. Multilingual and international in its make up, it is responsible for providing the highest level of support to GTT customers across a wide geographic footprint (US/EU/North Africa/Middle East) and product types Shift work 4 x Shifts of 12 hours 2 x day shifts (8am-8pm) followed by 2 x night shifts (8pm to 8am) followed by 4 x days leave. Key Responsibilities: Log and categorize all incoming incidents and service requests accurately in the ITSM system (e.g., ServiceNow), ensuring appropriate prioritization. Perform initial investigation and diagnosis of cloud-related issues using approved tools, systems, and procedures. Resolve or fulfill incidents and service requests that fall within the defined scope of the junior role. Escalate unresolved or complex issues to senior technical teams, third-party vendors, or other relevant support functions. Coordinate with external technical and non-technical support teams for on-site assistance when required. Track and follow up on escalated incidents and service requests until resolution or fulfillment is achieved. Escalate high-risk or SLA-breaching incidents to management or service owners as needed. Maintain clear and timely communication with customers regarding the status and progress of their requests. Take ownership of tickets from creation to closure, ensuring all actions and updates are documented. Close resolved or fulfilled tickets in a timely and accurate manner. Keep customers informed of planned changes, outages, or service impacts. Ensure the ITSM platform (e.g., ServiceNow) is consistently updated with accurate and complete information. Deliver exceptional customer service in all interactions with internal teams, third parties, and end users. Communicate clearly, professionally, and effectively in all written and verbal interactions. Provide feedback to line managers on process improvements or recurring issues. Identify recurring incidents and contribute to Problem Management processes. Adhere to ITIL-based service operations processes, including Incident, Request, Change, Event, and Problem Management. Meet or exceed defined service metrics (SLAs, OLAs, KPIs). Essential Criteria: General Skills Proficiency in Microsoft Office (Intermediate level) Required Familiarity with ITSM tools such as ServiceNow, Remedy, Siebel, Clarify, or HEAT– Required Experience Prior experience in Help Desk, Service Desk, Technical Support, or general IT support – Desirable Experience working in multi-cultural or international environments – Desirable Exposure to fault diagnosis, troubleshooting, and service request fulfillment – Desirable Knowledge Solid understanding of the ICT industry – Required Awareness of ITIL frameworks (e.g., ITIL Foundation or ITIL Operations) – Desirable Technical Skills – Essential Understanding of TCP/IP protocol stack and OSI model Knowledge of Internet technologies including PCs and TCP/IP – Required Proficiency in Windows/PC environments – Required Working knowledge of at least two of the following areas: Windows (various versions) Linux (Red Hat preferred; other distributions also considered) Virtualization platforms (VMware, KVM, XEN) IP Networking Security products (Cisco, Checkpoint, Palo Alto) Hosting hardware (HP, Dell servers and blades) Backup solutions (Symantec NetBackup) Storage solutions (NetApp, 3PAR, EMC, EqualLogic) Monitoring tools (Microsoft SCOM, SNMP, SCOM Connectors) Basic understanding of ISP services (DNS, Email, shared hosting, remote access, web portals) Technical Skills – Desirable Knowledge of SD-WAN and its components Awareness of Unified Communications tools (e.g., Skype for Business, Exchange, Office 365) Familiarity with Hosting and Security products (Windows/Linux/VMware/Storage/Backup) Experience with DNS management Languages English – Fluent (Mandatory) Qualifications & Certifications Bachelor’s degree in ICT, Telecommunications, Business Administration, or a related field – Completed or in progress – Required CCENT, Network+, or equivalent networking certification – Completed or in progress – Required ITIL Foundation certification – Desirable

Position: Windows DS Experience : 3 to 5 yrs. Notice Period : 15 days to Immediate Joiner. Location : Hyderabad. Shifts: Night Shift Skill: IIS Server, Microsoft SCOM, PowerShell, SCCM, Azure Infra Services, Windows Server, Azure Active Directory, AWS Infra Services JOB DESCRIPTION Key Skills: Distributed File System DFS maintenance and design Active Directory Federation Services ADFS infrastructure management Directory integration with Microsoft Azure via Azure AD Connect including customer facing or customer support roles Need to be flexible to work in shifts following US holiday calendar Majority work time will be EST time zone Soft Skills Leadership handle technically challenging and politically sensitive customer situations Strong communications skills Excellent spoken and written English communication Effective polished interaction with customer to gather information quickly explain customer responsibilities in resolving issue communicate next steps and status and inspire confidence The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues directly supports customers through telephone email and chat services as applicable Demonstrable troubleshooting skills Crossteam collaboration Active Directory Multiforest management within the Active Directory as well as dealing with oneway and two way trust relationships and ADFS Active Directory restructuring and object migration Group Policy design management and troubleshooting Active Directory replication topologies including Site Sitelinks and Bridgehead Servers DNS Server management including DNS zone migration design and configuration DHCP Server management and IP address management AD replication Site Link Sites services Account lockout DFS Management Group policy Windows Time Kerberos GPO AD replication PowerShell Active Directory Federation Service ADFS FSMO Roles