Tier 1 Technical Support Agent First Response Specialist

Job Description: You will be responsible for handling basic support inquiries from US users related to internet, OS, and application issues as a Tier 1 Technical Support Agent. Your main tasks will include providing first-level resolution or escalating to Tier 2 as necessary, updating case logs, providing estimated resolution times, and recommending standard support plans. Key Responsibilities: - Provide first-level resolution or escalate to Tier 2 as required. - Update case logs and provide estimated resolution times. - Recommend standard support plans. Qualifications Required: - Strong communication and call-handling skills. - Tech support/BPO experience preferred. (Note: No additional details of the company are present in the job description.),