Tier 1 Technical Support Agent First Response Specialist Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

Job Description: You will be responsible for handling basic support inquiries from US users related to internet, OS, and application issues as a Tier 1 Technical Support Agent. Your main tasks will include providing first-level resolution or escalating to Tier 2 as necessary, updating case logs, providing estimated resolution times, and recommending standard support plans. Key Responsibilities: - Provide first-level resolution or escalate to Tier 2 as required. - Update case logs and provide estimated resolution times. - Recommend standard support plans. Qualifications Required: - Strong communication and call-handling skills. - Tech support/BPO experience preferred. (Note: No additional det...

Posted 1 week ago

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Tier 1 Technical Support Agent First Response Specialist Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

You will be working as a Tier 1 Technical Support Agent handling basic support inquiries from US users regarding internet, OS, and application issues. Your key responsibilities will include providing first-level resolution or escalating to Tier 2 support, updating case logs, providing estimated resolution times, and recommending standard support plans. Qualifications Required: - Strong communication and call-handling skills. - Tech support/BPO experience is preferred. The company offers full-time, permanent job roles with the benefit of working from home. The shift timing is during the night, and the work location is in person at Mohali.,

Posted 2 months ago

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Technical Support Agent Mind map IT Solutions

1.0 - 5.0 years

0 Lacs

punjab

On-site

You are being sought after to join our team as a Tier 1 Technical Support Agent based in Mohali. Your primary responsibility will be to address initial support queries from users in the US regarding internet, operating systems, and application concerns. Your role will involve providing solutions at the first level or escalating more complex issues to Tier 2 support. Additionally, you will be required to update case logs, offer estimated resolution times, and suggest standard support plans to the users. Ideally, you should possess excellent communication skills and have prior experience in technical support or BPO environments. This will enable you to effectively handle calls and ensure a sea...

Posted 5 months ago

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