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Tier 1 Technical Support Agent First Response Specialist

Tier 1 Technical Support Agent First Response Specialist

Mind map IT Solutions

1 - 5 years

|

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Skills Required

tech support strong communication callhandling skills bpo experience

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Tier 1 Technical Support Agent handling basic support inquiries from US users regarding internet, OS, and application issues. Your key responsibilities will include providing first-level resolution or escalating to Tier 2 support, updating case logs, providing estimated resolution times, and recommending standard support plans. Qualifications Required: - Strong communication and call-handling skills. - Tech support/BPO experience is preferred. The company offers full-time, permanent job roles with the benefit of working from home. The shift timing is during the night, and the work location is in person at Mohali.,

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