Ticketing Executive

Job Profile: Ticketing & Documentation Executive-Selaqui Dehradun

Position Overview:
The Ticketing & Documentation Executive will handle customer bookings (flights, trains, buses, hotels, packages) along with passport, visa, insurance, and other travel-related documentation. This dual role ensures that clients get a one-stop solution for all travel & paperwork needs.

Key Responsibilities

Ticketing Duties:

• Manage domestic & international air ticket bookings (through GDS/online portals).
• Handle railway & bus bookings.
• Provide hotel & package reservations as per client requirements.
• Issue, reissue, and cancel tickets; process refunds.
• Suggest best fares, routes, and travel options to clients.

Documentation Duties:

• Assist clients in passport application & renewal.
• Manage visa applications (tourist, business, student).
• Guide clients on required documents, timelines, and embassy rules.
• Process travel insurance, PCC, IDP, attestation & apostille.
• Maintain proper filing & tracking of applications.
• Maintain records of bookings, payments, and documentation status.
• Deliver excellent customer service & resolve queries.

Required Skills & Qualifications

• Graduate (any stream), Diploma in Travel & Tourism preferred.
• 1–3 years of experience in ticketing/documentation (freshers with training can be considered).
• Knowledge of GDS systems (Amadeus, Galileo, Sabre) or online booking portals.
• Strong communication & client-handling skills.
• Attention to detail in documentation.
• Computer proficiency (Word, Excel, Email).

Salary:

• Rs. 15K to 20K with Incentive

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person