Testing and Customer Support Specialist Fresher

Win Solutions Pvt. Ltd

0 - 4 years

0 Lacs

chennai tamil nadu

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

customer support testing issue resolution software quality manual testing bug tracking collaboration user acceptance testing time management problemsolving multitasking proficiency in english proficiency in tamil proficiency in hindi

Work Mode

On-site

Job Type

Full Time

Job Description

As a Testing and Customer Support Specialist, your role will involve providing proactive support to customers, resolving product-related issues, and ensuring software quality through testing. Key Responsibilities: - Act as the initial point of contact for customer inquiries through email, chat, and phone. - Address and resolve user issues promptly and professionally. - Escalate complex issues to the development teams and ensure timely resolution. - Share feedback with the development team based on customer interactions and recurring pain points. - Conduct manual tests on new features and bug fixes. - Document and track bugs in collaboration with QA and development teams. - Collaborate closely with developers to understand requirements and create test cases. - Participate in user acceptance testing (UAT) and release verification. - Propose enhancements to user experience and interface based on testing and customer feedback. Qualifications Required: - Problem-solving mindset and attention to detail. - Strong multitasking and time management skills. - Proficiency in English, Tamil, and Hindi is a plus.,

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