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Domnic Lewis Private Limited logo

Territory Service Manager

8 - 12 years

1 Lacs

Mumbai City, Maharashtra, India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Customer Relationship Management Project Management Field Service Management Technical Support Data Analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Description The Territory Service Manager will be responsible for overseeing service operations within a specific territory in India. This role involves managing a team of service technicians, ensuring customer satisfaction, and driving service excellence. Responsibilities Develop and implement service strategies for the assigned territory. Manage and lead a team of service technicians to ensure high-quality service delivery. Act as the main point of contact for customer service issues and escalations. Analyze service performance metrics and generate reports for management. Conduct regular training sessions for the service team to enhance their skills and product knowledge. Collaborate with sales and marketing teams to align service strategies with business goals. Ensure compliance with company policies and industry regulations. Skills and Qualifications Bachelor's degree in Engineering or related field. 8-12 years of experience in service management or related field. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in service management software and tools. Ability to analyze data and make informed decisions. Strong problem-solving skills and customer-focused approach.

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Domnic Lewis Private Limited
Domnic Lewis Private Limited
www.domniclewis.com

Consulting and Management

Mumbai

50-100 Employees

463 Jobs

    Key People

  • Domnic Lewis

    Founder & CEO

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