Territory Service Manager - 2W

As a Territory Service Manager (2W) at TVS Motor Company, you will be responsible for implementing the company's service standards and policies at preowned vehicle outlets to support dealers in growing their service business. Your primary goal will be to enhance customer satisfaction within your assigned territories. Your key responsibilities will include: - Improving the service business of dealers by enhancing service operational efficiency in workshops to increase customer satisfaction and profitability. - Ensuring the availability of genuine parts from TVSM recommended sources to maintain service quality. - Enhancing the PSF score by conducting service process audits, identifying areas for improvement, and taking corrective actions promptly. - Engaging with customers through regular communication to understand their expectations and address any concerns effectively. - Providing on-the-job training to dealers" service teams to enhance their product knowledge, service repair standards, special tools usage, and customer handling skills. - Focusing on turnaround time to deliver trouble-free vehicles to preowned 2-wheeler customers and uphold product quality standards. To excel in this role, you are preferred to have a Bachelor of Engineering degree and possess behavioral competencies such as technical expertise, interpersonal relationship skills, operational excellence, leadership and people management abilities, and a strong customer focus. Ideally, you should have 3 to 8 years of experience in the automotive industry to succeed in this position at TVS Motor Company. Join us in championing progress through Mobility with a focus on sustainability and contributing to the growth and success of our globally recognized brand.,