Territory Sales Manager- 2Wheeler Loan

As a Workforce & MIS Manager in the Customer Service department at the Juinagar location, your primary role will involve carrying out Workforce Management functions for different teams within the organization: - Carry out WFM functions for CDC: - Publish service levels - Publish projected call volumes based on customer base/time of month - Publish rostering requirements based on projected call volumes - Identify resourcing shortages - Carry out WFM functions for GRD and email teams: - Publish service levels - Publish projected email volumes based on customer base/time of month - Publish rostering requirements based on projected email volumes - Identify resourcing shortages - Carry out WFM functions for Loan Centers: - Publish service levels - Publish projected walk-in volumes based on customer base/time of month - Publish rostering requirements based on projected volumes - Identify resourcing shortages Your secondary responsibilities will include: - Identify opportunities to automate WFM and MIS functions - Identify MIS requirements for new businesses like credit card and operationalize Key Success Metrics for your role will be: - Accurate manpower projections to meet desired service levels - Timely and accurate publication - Automation of WFM/MIS functions If there are any additional details about the company in the job description, please provide them for a more comprehensive understanding.,