Telli Caller

A group of Green kingdom Botanical gardens pvt limited

A tele caller is a professional responsible for making and receiving telephone calls to interact with customers, promote products or services, and generate sales leads. The exact duties vary by industry, but the core functions involve clear communication, persuasion, and customer service.

Job summary

A tele caller is responsible for handling high-volume inbound and outbound calls. The successful candidate must possess excellent communication and interpersonal skills to engage with customers, understand their needs, and effectively promote the company's offerings. The role involves meeting targets, maintaining accurate records, and providing outstanding customer service.

Tele caller responsibilities

• Make outbound calls to potential and existing customers to promote products, services, or special offers.

• Handle inbound calls, addressing customer inquiries, providing information, and resolving concerns.

• Explain products or services to customers and qualify leads to determine their potential for sales.

• Follow up with potential leads and existing customers to ensure customer satisfaction and encourage repeat business.

• Maintain and update accurate records of customer interactions, transactions, and contact details in a Customer Relationship Management (CRM) system.

• Work to meet daily, weekly, and monthly targets for call volume, sales, or lead generation.

• Use call scripts and guidelines to ensure consistent and accurate messaging during all interactions.

• Record all sales attempts and outcomes, reporting progress and performance to the sales or support team.

• Resolve customer complaints and issues professionally and in a timely manner.

• Gather and document customer feedback to help improve company products and services.

Telecaller skills and qualifications

• Education: High school diploma or equivalent; a degree or certification in sales, marketing, or a relevant field is often a plus.

• Experience: Prior experience in a telecalling, telesales, or customer service role is often preferred.

• Communication: Excellent verbal communication and active listening skills are essential.

• Sales and Persuasion: A persuasive and confident attitude with the ability to handle objections effectively is crucial for sales-oriented roles.

• Resilience: Ability to handle rejection positively and maintain a professional demeanor under pressure.

• Tech-savvy: Proficiency with computers and familiarity with CRM software and basic office applications are required.

• Organization and Time Management: Strong organizational skills and the ability to multitask to manage calls, data entry, and follow-ups efficiently.

• Problem-Solving: Strong problem-solving abilities to resolve customer issues effectively.

Common telecalling roles

• Sales Telecaller: Focuses on outbound calls to generate and close sales.

• Customer Service Telecaller: Manages inbound calls to assist customers with queries, complaints, and support.

• Real Estate Tele caller: Contacts potential buyers or tenants to generate leads and schedule property viewings.

• Collections Tele caller: Calls customers with overdue payments to remind them of their outstanding debts.

• BPO Tele caller: Handles inbound and outbound calls for various clients across different industries.