Tellecaller

About the Company

We are a fast-growing startup operating in the student housing & hospitality sector, currently managing 2,500+ beds and expanding to 4,000 beds by December 2025. Our focus is on providing a seamless customer journey — from first enquiry to onboarding and ongoing support.

Role Overview

The Telecaller will be responsible for handling inbound and outbound calls, engaging with potential customers/residents, explaining services, resolving basic queries, and ensuring timely follow-ups. This role requires clear communication, patience, confidence, and a customer-first mindset.

Key Responsibilities

• Make outbound calls to prospective customers/leads and explain services clearly.
• Handle inbound calls and respond to customer queries professionally.
• Follow up on leads generated through marketing campaigns, portals, and walk-ins.
• Share accurate information regarding pricing, availability, policies, and offers.
• Maintain proper call records, lead status, and follow-up notes in CRM/Excel.
• Coordinate with Sales / Operations / Customer Support teams when required.
• Achieve daily and monthly calling and conversion targets.
• Handle objections confidently and convert enquiries into bookings or closures.
• Maintain professional tone, etiquette, and data confidentiality at all times.

Required Skills & Competencies

• Excellent verbal communication in Hindi & basic English.
• Confidence in speaking to customers over phone.
• Strong convincing and follow-up skills.
• Ability to handle rejection and pressure calmly.
• Basic computer knowledge (MS Excel, CRM, calling tools).
• Customer-friendly attitude with problem-solving approach.

Qualifications

• Minimum Graduate preferred.
• 0–3 years of experience in Telecalling, Sales Calling, Customer Support, or BPO.
• Freshers with good communication skills can apply.

Why Join Us

• Stable full-time role in a high-growth startup.
• Fixed salary + attractive incentives.
• Learning exposure to sales, customer handling, and operations.
• Career growth opportunities into Senior Telecaller / Sales Executive / CSA roles.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

• Do you have prior telecalling or customer calling experience?
• Are you comfortable with outbound sales/follow-up calls?
• Which languages can you speak fluently?
• Have you worked on lead follow-ups and conversions earlier?
• How do you handle a customer who disconnects the call abruptly?
• Are you comfortable working 6 days a week?
• Can you join immediately or within 15 days?

Work Location: In person