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Quess Corp Limited
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Telesales

Telesales

Quess Corp Limited

0 - 1 years

1 Lacs

Noida

Posted:1 day ago| Platform: Apna logo

Apply

Skills Required

resolve management ids service compliance

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for Tele callers executive for one reputed client Job Role - Tele caller Location - Gurgaon & Noida (work from office) Requirement - 7 Age - 21-32 years Gender - Male/Female Job Description :- Resolve customer complaints that are received directly from Customers on grievance ID or any of the management email IDs with Quality of resolution · Respond to customer inquiries and complaints in a professional and courteous manner · Meeting with Internal stakeholders to get the concerns resolved and to revert back to customers with defined TAT Speak to customers to resolve the issues they have highlighted and educate them on company and industry guidelines to reduce future complaints on and manage overall resolution TAT and ensure 100% · Collaborate with other team members to achieve customer service goals and targets · Continuously improve customer service by identifying and recommending process improvements · Handle incoming customer calls, provide information, answer questions, and address concerns · Escalate complex or unresolved issues to the appropriate departments for further action · Follow up with customers to ensure their issues are resolved to their satisfaction · Adhere to all company policies and procedures, including quality and compliance standards Salary - 14000 NTH Experience - Only freshers To apply pl fill below form & choose Tele caller Tata 1mg & also share your resume with us https://forms.gle/RiQSjDBJZ2UC3TM96 Regards, Priyanka Ghosh 9674351683

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