Telesales Executive

Key Responsibilities

Outbound Calling (Hot & Cold Calls)

• Call existing database of old patients who have previously visited the clinic for treatments.
• Present and upsell new treatment packages, special offers, and loyalty benefits.
• Reactivate inactive patients by explaining new services and promotional offers.

Lead Follow-Up & Conversion

• Handle incoming fresh leads from CRM and website in real-time.
• Call all new leads immediately to explain treatments, offers, and book consultations.
• Maintain timely follow-ups for leads who have shown interest but haven’t converted yet.
• Share details about clinic packages, pricing, treatment benefits, and doctors’ profiles confidently.

CRM Management & Lead Reporting

• Update every lead’s status accurately in the CRM after each call.
• Maintain detailed call logs, follow-up notes, and appointment confirmations.
• Generate daily lead conversion and follow-up reports for review.

Appointment Scheduling & Coordination

• Book confirmed consultations with doctors as per patient’s preference and availability.
• Coordinate with the front office team to manage appointment slots and patient arrivals.

Key Skills & Competencies

• Strong communication and persuasion skills in Marathi, Hindi & English
• Confident telephone etiquette and sales pitch delivery
• Proactive attitude towards target achievement
• Experience in working with CRM systems and lead management software
• Ability to build rapport with patients over the phone
• Polite, empathetic, and service-oriented personality

Preferred Profile

• 1-3 years of experience in telesales, telecalling, or healthcare lead conversion
• Previous experience in clinics, wellness centers, salons, hospitals, or cosmetic dermatology preferred
• Freshers with excellent communication skills may also apply

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• telesales : 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Application Deadline: 01/08/2025
Expected Start Date: 01/08/2025