Telesales Executive

Job Description: Telesales Executive

Ode Spa Wellness

Position: Telesales Executive

Department: Sales & Customer Engagement

Location: Ode Spa Wellness Outlets / Central Office

Reports To: Sales Manager / Outlet Manager / HR & Operations

Job Summary

The Telesales Executive at Ode Spa Wellness is responsible for generating sales through outbound and inbound calls, upselling wellness services, converting leads into appointments, and maintaining excellent customer relationships. This role requires strong communication skills, a customer-centric mindset, and the ability to meet sales targets in a fast-paced wellness environment.

Key Roles & Responsibilities1. Lead Generation & Conversion

• Make outbound calls to prospective clients and promote Ode Spa Wellness services and packages.
• Handle inbound customer inquiries and convert them into confirmed appointments.
• Follow up on leads from digital campaigns, walk-ins, referrals, and online platforms.

2. Service Promotion

• Clearly explain spa services, therapies, membership packages, offers, and wellness benefits.
• Persuade clients to book appointments and upgrade to premium services or add-ons.
• Share information about ongoing promotions and festive offers.

3. Appointment Management

• Schedule and confirm appointments with therapists and outlets.
• Coordinate with front desk teams to manage slot availability.
• Ensure 100% accuracy in booking entries and daily schedules.

4. Customer Relationship Management

• Maintain a positive and professional tone in all customer interactions.
• Build strong rapport with clients to encourage repeat visits and loyalty.
• Respond promptly to customer concerns and escalate issues when required.

5. Record Keeping & Reporting

• Maintain updated customer records in CRM / booking systems.
• Track calls, conversions, missed opportunities, and follow-ups.
• Submit daily/weekly/monthly reports to management.

6. Target Achievement

• Achieve assigned monthly sales and appointment booking targets.
• Work towards increasing outlet revenue through telemarketing efforts.
• Contribute to cross-selling and upselling objectives.

7. Collaboration

• Coordinate with outlet managers, front desk teams, and marketing department.
• Support marketing campaigns with follow-up calls and customer engagement.

8. Quality & Performance

• Adhere to call quality guidelines, scripts, and sales processes.
• Maintain high standards of communication, courtesy, and professionalism.
• Ensure compliance with company policies and customer data confidentiality.

Skills & Competencies

• Excellent communication & interpersonal skills
• Strong selling and negotiation abilities
• Customer service orientation
• Ability to handle pressure and meet targets
• Basic computer knowledge (CRM, MS Office, booking tools)
• Fluency in English, Hindi, and/or local languages
• Pleasant voice and presentation skills

Qualifications & Experience

• 1–3 years of telesales/customer service experience (preferably in wellness, beauty, hospitality, or retail).
• Freshers with strong communication and passion for sales are also encouraged.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person