Telesales Associate

Location: Cochin
Job Type: Full-time, Permanent
Experience Required: Minimum 1 year
Salary: ₹18,000 per month

Job Summary

We are seeking an enthusiastic and result-oriented Telesales Associate with at least one year of relevant experience. The role involves outbound and inbound calling, promoting company products or services, handling customer enquiries, and converting leads into sales while maintaining a high standard of customer service.

Key ResponsibilitiesTelesales & Lead Conversion

• Make outbound calls to prospective customers and follow up on leads provided.
• Handle inbound customer calls and respond to product or service enquiries.
• Explain products and services clearly and persuasively to potential customers.
• Achieve daily and monthly sales targets and performance metrics.

Customer Interaction & Relationship Management

• Build and maintain positive relationships with customers through professional communication.
• Address customer questions, objections, and basic concerns effectively.
• Escalate complex issues to the appropriate department when required.

Sales Support & Coordination

• Coordinate with the sales and operations teams for order processing and service delivery.
• Ensure accurate communication of offers, pricing, and policies to customers.
• Support promotional campaigns and sales initiatives through calling activities.

Documentation & Reporting

• Maintain accurate records of calls, leads, follow-ups, and sales conversions.
• Update customer information and call outcomes in CRM or internal systems.
• Assist in preparing daily and weekly sales reports.

Professional Conduct & Service Standards

• Maintain a polite, confident, and professional tone during all customer interactions.
• Follow company communication guidelines and telesales scripts.
• Support organizational goals related to customer satisfaction and revenue growth.

Workplace Standards

• Adherence to company policies regarding workplace behavior and communication.
• Maintain confidentiality of customer and business information.
• Demonstrate punctuality, accountability, and professionalism.

Benefits

• Food provided
• Paid sick leave
• Cell phone reimbursement

Work Location: In person

Job Type: Full-time

Pay: ₹16,411.08 - ₹18,534.31 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person