Telematics Customer Support Team

Job Summary

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities

• Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
• Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
• Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
• Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
• Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.

Qualifications

• Education: Bachelor’s degree in IT, engineering, or related field (or equivalent experience).
• Experience: 5+ years in telematics or technical support; 1+ year in a supervisory role.
• Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills.

Preferred Qualifications

• Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Experience:

• Customer support: 5 years (Preferred)
• Technical support: 3 years (Preferred)
• Supervising: 4 years (Preferred)

Work Location: In person