Telecom Customer Success Manager (T-CSM)

As a Telecom Customer Success Manager (T-CSM) at HCLTech, you will be responsible for ensuring customer success, operational excellence, and account growth within the Telecom domain. With 7-15 years of experience, this strategic leadership role based in Bangalore requires you to handle various responsibilities including: - Providing Customer Reference Guide for service information, tool training, and client engagement info - Enabling customers on VEC, reviewing and reinforcing as needed for self-service utilization - Engaging early in reviewing contracts and amendments to oversee contractual obligations - Conducting regular proactive campaigns to improve customer experience - Delivering Root Cause Analysis readouts prepared by Assurance - Maintaining awareness of disconnects, suspensions, and aged balances - Collaborating and influencing cross-functional global teams - Maintaining financial and accounts receivable oversight via Client Health Financial score review To excel in this role, you should possess: - Strong problem-solving and analytical mindset with data-driven decision-making - Proven experience in managing large enterprise telecom accounts - Ability to collaborate and influence cross-functional global teams - Excellent stakeholder communication, presentation, and negotiation skills - Education: B.Tech/B.E. or any degree (MBA/MSc IT/MCA preferred) - Mandatory: Telecom or Networking domain experience and ITIL Certification - Proficiency in Microsoft & any other tools Joining HCLTech will provide you with the opportunity to work with 222,000+ employees across 60+ countries, collaborate with colleagues from 165 nationalities, and experience a virtual-first & flexible work culture supporting work-life balance. Additionally, you will have access to continuous learning & global career development programs in an environment recognized as a Great Place to Work Certified & Top Employer in 17 countries. At HCLTech, we are committed to being an equal opportunity employer, fostering a culture of diversity, inclusion, and respect for all individuals.,