Telecalling

We are seeking a proactive and customer-focused Telecalling Executive to handle hotel reservations and guest inquiries over the phone. The ideal candidate will act as the first point of contact for guests, ensuring a seamless booking experience while maximizing revenue opportunities for the hotel.

• Calls related to room reservations, inquiries, and confirmations.
• Provide detailed information about room categories, rates, packages, facilities, and promotions.
• Assist guests in modifying, canceling, or reconfirming reservations as per hotel policies.
• Upsell higher room categories, meal plans, and special packages to maximize revenue.
• Maintain accurate and up-to-date records of reservations in the system.
• Coordinate with the Front Office, Sales, and Revenue team for smooth reservation handling.
• Follow up on pending inquiries, leads, and provisional bookings.
• Meet daily/weekly call and conversion targets assigned by the management.

Requirements & Skills:

• Proven experience in telecalling, reservations, or customer service
• Strong communication skills
• Good convincing, negotiation, and upselling ability.
• Computer proficiency (MS Office, PMS/Reservation software knowledge preferred).
• Pleasant telephone etiquette and customer service orientation.

Salary & Benefits:

• Competitive salary based on experience.
• Performance incentives on sales and conversions.
• Opportunities for career growth within the hotel group.

Job Type: Full-time

Pay: ₹8,086.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund