telecalling executive

About The Opportunity

Role & Responsibilities

• Make high-quality outbound and handle inbound calls to prospective and existing patients to schedule appointments, follow-ups, and teleconsultations.
• Qualify leads, explain clinic services and price points clearly, overcome objections, and close appointment bookings to meet daily/weekly targets.
• Maintain accurate records in the CRM: log call notes, update patient details, schedule reminders, and track conversion metrics.
• Collaborate with front-desk, clinical teams and doctors to confirm appointment availability and ensure smooth patient handoffs on arrival.
• Follow approved call scripts, escalate clinical queries to the relevant team, and ensure compliance with patient-data confidentiality and clinic policies.
• Achieve and report against KPIs (calls per hour, conversion rate, appointments/day) and participate in coaching to improve performance.
  

Skills & Qualifications

• 1+ year experience in telecalling / telesales / inside sales or customer-facing telephonic roles (healthcare experience preferred).
• Clear spoken English and Hindi; proficiency in a regional language is an advantage for local outreach.
• Strong phone etiquette, persuasive communication, objection-handling and basic computer/CRM skills.
  

Preferred

• Prior experience working with clinic/hospital appointment systems or healthcare CRM (Zoho, Practo, etc.).
• Proven track record of meeting/exceeding telecalling KPIs, familiarity with call scripting and lead-nurturing workflows.
  

Benefits & Culture Highlights

• On-site role with structured shift timings, hands-on training and performance-linked incentives.
• Supportive clinic environment focused on patient care, teamwork and skill development in healthcare services.
• Opportunities for internal progression to senior tele-sales, front-desk coordination or patient-relations roles.