Telecalling Executive

Job Responsibilities:

• Contacting Leads

  : Initiate outbound calls to potential leads generated through various channels such as marketing campaigns, website inquiries, or referrals.

• Lead Verification

  : Verify the authenticity and accuracy of leads by confirming contact information, educational interests, and other relevant details.

• Data Entry and Management

  : Record all interactions and updates in the excel sheet or CRM (Customer Relationship Management) system accurately and promptly.

• Follow-Up Calls

  : Conduct follow-up calls with leads to nurture them through the enrolment process, address any queries or concerns they may have, and encourage them to take the next steps.

• Information Dissemination

  : Provide detailed information about the educational programs, courses, admission requirements, fees, and other relevant aspects to potential leads.

• Building Rapport

  : Build rapport and establish a positive relationship with leads to enhance their trust and confidence in the educational institution.

• Handling Objections

  : Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.

• Appointment Setting

  : Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.

• Meeting Targets

  : Meet or exceed daily, weekly, and monthly targets for lead verification, follow-up calls, and conversion rates.

• Team Collaboration

  : Collaborate with other team members such as admissions counsellors, marketing professionals, and administrative staff to ensure a seamless enrolment process for prospective students.

• Feedback Provision

  : Provide feedback to the management regarding the quality of leads, effectiveness of communication strategies, and any areas for improvement in the lead verification process.

• Adherence to Guidelines

  : Adhere to the organizations guidelines, policies, and compliance standards during all interactions with leads.

• Continuous Learning

  : Stay updated with information about the educational institution, its programs, industry trends, and best practices in tele calling and lead verification.

• Handling Objections

  : Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.

• Maintaining Professionalism

  : Maintain a professional demeanour at all times, exhibiting patience, empathy, and excellent communication skills in interactions with leads.

• Documentation and Reporting

  : Prepare and submit regular reports on lead verification activities, conversion rates, and key performance indicators to the management team