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Homeocare International
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Telecalling Executive

Telecalling Executive

Homeocare International

0 - 31 years

1 - 2 Lacs

jp nagar bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

support schedule maintenance data database communication service resolve empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities: · Greeting to the Patients before and After the calls · Handling customer queries, provide information about services · Should support daily operations of the clinic · Attending to the patients queries over the telephone and convert all queries into appointments (FE and references) · Schedule Appointments and coordinate with patients in polite way and should not harsh on calls · Should provide vital information requested by patients from time to time · Reference Collections from Existing Patients · Responsibilities for maintenance of Patients Appointments/Data · Follow up with Missed Appointments · Cold Calling the Database to maximize capacity utilization · Should Coordinate with Doctors / CROs regarding POT · Should work individually; prioritize the urgency of multiple of requests. Skills: · Good Communication Skills and English should be Fluent. · Able to handle customer escalations. · Maintain Dress Etiquette and follow adherence · Confidence and Motivation Job Summary:- A Customer Service representative supports patients by providing helpful information, answering questions, and responding to complaints. They are the front line of supports for patients and they help ensure that patients satisfied. Provide information in response to inquiries about homeopathic treatment and to handle the resolve complaints. As a skill set, customer service entails several qualities like active listening empathy, problem-solving and communications.

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Telecalling Executive