Telecalling - Customer Survey

You will be responsible for conducting customer surveys for FMCG brands, gathering insights through telecalling, and analyzing the collected data to generate actionable business recommendations. - Conduct customer surveys via multiple channels (telecalling, online, offline). - Make outbound calls to customers to collect feedback and insights. - Accurately record responses and maintain detailed survey databases. - Analyze survey results using statistical tools and identify key customer trends. - Prepare reports and presentations summarizing findings for internal stakeholders and brand partners. - Collaborate with teams to translate customer insights into strategies. - Ensure data accuracy, confidentiality, and timely completion of surveys. You should have the following qualifications: - Fluent English - Bachelors degree in Business, Marketing, Statistics, or related field (preferred). - Prior experience in telecalling, customer surveys, or market research is an advantage. - Excellent communication and interpersonal skills with a customer-first approach. - Strong analytical and problem-solving skills. - Proficiency in MS Excel, Google Sheets, or data analysis tools (SPSS, Power BI, Tableau preferred). - Ability to handle large volumes of calls and meet survey targets.,