Telecalling Collection executive

Job Description

Job Summary: The Collection Executive is responsible for recovering outstanding payments from customers while maintaining a positive customer relationship. This role involves regular follow-ups, resolving billing issues, negotiating repayment plans, and ensuring timely collection of dues in line with the company's credit policies. Key Responsibilities: Contact customers via phone, email, or in-person visits to follow up on outstanding payments. Monitor and manage assigned accounts to identify outstanding debts. Maintain accurate records of all collection activities in the system. Resolve billing disputes and negotiate payment arrangements within authorized limits. Escalate complex cases or accounts that are delinquent beyond standard recovery time. Prepare daily/weekly/monthly reports on collection status and aging analysis. Work closely with the sales, billing, and customer service teams to address customer issues. Ensure compliance with all regulatory requirements and company policies. Job Type: Full-time Pay: ₹12,000.00 - ₹13,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Location: Kochi, Kerala (Preferred) Work Location: In person