Telecaller / Telecounsellor

Company Description

The Plank Architecture & Interiors specializes in transforming interior spaces into liveable and lovable environments by blending creativity with personalized solutions. With over a decade of industry experience, the company has successfully delivered high-end interior design projects, leveraging cutting-edge knowledge and professionalism. The Plank is committed to staying updated with the latest industry trends, allowing them to offer innovative and customized solutions aligned with clients’ expectations. Known for their passion for design and customer-centric approach, The Plank has built a strong reputation with a loyal clientele. Their mission is to create interiors that clients love while fostering lasting relationships.

Role Description

This is a full-time on-site role based in Chennai for a Telecaller/Telecounsellor. The responsibilities include engaging with prospective clients via phone calls, guiding them through service offerings, answering inquiries, and maintaining records of customer interactions. The role also involves coordinating with internal teams to follow up on leads and ensuring high-quality client communication. The Telecaller/Telecounsellor will contribute to client acquisition and retention by delivering outstanding customer service.

Qualifications

• Strong communication and interpersonal skills for client interaction and relationship building
• Proficiency in handling phone calls, managing inquiries, and maintaining detailed records
• Ability to understand customer preferences and provide suitable recommendations
• Organizational skills for follow-ups and coordinating with internal teams
• Basic knowledge of interior design or related fields is a plus
• Proficiency in relevant software tools or CRM systems for record management