Telecaller / Telecounsellor

We are looking for a motivated and well-spoken Telecaller / Telecounsellor to join our team. The ideal candidate will be responsible for making outbound calls to prospective customers/students, handling inbound inquiries, explaining services or products, and converting leads into successful enrollments or sales.

Key Responsibilities:

• Make outbound calls to potential leads and follow up on inquiries.
• Provide detailed information about our services/products to prospective clients or students.
• Counsel students/customers on program selection, admissions, and processes (for educational roles).
• Maintain records of calls and sales/lead conversion using CRM software.
• Meet or exceed daily/weekly/monthly targets for calls and conversions.
• Build a strong relationship with clients and ensure excellent customer service.
• Coordinate with internal teams for smooth service delivery and follow-up.
• Handle queries, objections, and feedback in a professional manner.

Requirements:

• Proven experience as a Telecaller / Telecounsellor / Customer Support Executive is preferred.
• Excellent communication skills in English, Hindi, and [add regional language if required].
• Good convincing and negotiation skills.
• Basic computer knowledge and proficiency in MS Office or CRM tools.
• Ability to work under pressure and meet targets.
• Positive attitude and team player.

Education Qualification:

• Minimum 10+2 (Higher Secondary); Graduation preferred.
• Training or certification in customer service or counselling is a plus.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 01/07/2025