Telecaller

Swastik Vinayak Business Services Pvt Ltd

0 years

0 - 2 Lacs

bhubaneshwar

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

payments resolve crm communication

Work Mode

On-site

Job Type

Full Time

Job Description

Core responsibilities

Make outbound calls: Contact customers about pending payments for loans, EMIs, or other overdue accounts.
Negotiate repayment: Discuss and agree on payment plans with customers to resolve outstanding balances.
Inform customers: Explain payment deadlines, late fees, and the consequences of non-payment.
Update records: Accurately record customer interactions, payment commitments, and update account status in the CRM system.
Meet targets: Work towards and achieve specific daily and weekly collection goals.
Resolve issues: Address customer queries and concerns regarding payments.
Collaborate: Coordinate with other recovery team members to resolve escalations or share insights.

Required skills

Communication: Strong verbal communication and listening skills are essential.
Persuasion: The ability to persuade customers to make payments.
Professionalism: Maintain a professional and empathetic approach during sensitive financial conversations.
Customer handling: Confidence in handling various customer types and their objections.
Computer literacy: Basic computer knowledge to use the CRM system and update records.
Knowledge of regional language: Often required to make calls in a specific regional language.

Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

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