Handling inbound calls: They answer incoming calls from customers, addressing their inquiries, concerns, and complaints. Generating leads: Telecallers identify and gather information about potential customers who may be interested in a company's products or services. Maintaining records: They keep accurate records of customer interactions, including details of calls, queries, responses, and resolutions. Following up: Telecallers follow up with leads and existing customers to ensure satisfaction and potentially make additional sales. Meeting sales targets: They aim to achieve individual and team sales goals by effectively promoting products and services. Building rapport: Telecallers strive to build positive relationships with customers, providing friendly and engaging communication. Adhering to scripts: They may be required to follow specific communication scripts and guidelines to maintain professionalism and consistency.

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