Telecaller Specialist

Role Overview: As a Telecaller Customer Support at Nexera.Health, you will play a crucial role in handling inbound and outbound customer calls to provide information about healthcare services and ensure customer satisfaction. Your responsibilities will include managing customer databases, updating records, and following up with clients to meet their needs effectively. This is a full-time remote position that requires excellent communication skills and a customer-centric approach. Key Responsibilities: - Handle inbound and outbound customer calls professionally - Address customer inquiries and provide accurate information about healthcare services - Ensure customer satisfaction by resolving issues promptly - Manage customer databases and update records efficiently - Follow up with clients to ensure their needs are met in a timely manner Qualifications: - Excellent verbal communication and active listening skills - Ability to handle customer inquiries, provide accurate information, and resolve issues effectively - Basic computer skills, including proficiency with customer database management - Customer service orientation with a friendly and helpful attitude - Highly organized and detail-oriented - Ability to work independently and remotely - Experience in the healthcare industry is a plus - High school diploma or equivalent (Note: The above Job Description is based on the provided details and does not include any additional information about the company.),