Telecaller

Company Description

At Sanzad, we believe travel is a collaborative effort, and we aim to make this process easier. We provide travel agents with top-tier travel experiences for their customers, ensuring seamless integration with other business aspects at unbeatable prices. Our offerings include unique stays worldwide with customizable search filters to ensure comfort within budget. We also have a "Travel For Nature" concept for nature enthusiasts and wildlife photographers, helping capture extraordinary moments with expert guidance. Additionally, we offer personalized itinerary services for all business groups, tailored by our experienced operations team at reasonable rates. We take pride in our successful collaborations and associations.

Role Description

This is a full-time, on-site Telecaller role located in Noida. The Telecaller will be responsible for making outbound calls to potential and existing customers, providing information about our services, and answering queries. The role also involves maintaining customer databases, following up on leads, and ensuring customer satisfaction. Engaging with customers professionally and courteously, the Telecaller will also record feedback and report on customer interactions.

Qualifications

• Excellent verbal communication and interpersonal skills
• Experience in customer service, telemarketing, or a related field
• Proficiency in using customer management software and databases
• Ability to handle rejection and remain professional
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• High school diploma or equivalent; a degree in communications or a related field is a plus