Posted:6 hours ago|
Platform:
Work from Office
Full Time
Experience: Relevant Experience in Telecalling / Team Managaement (Financial Service experience)
Language: Fluent in English and Hindi 1 JD for Telecaller Job Responsibilities: Make outbound calls to potential customers for loan and financial product offerings. Explain product features and benefits to generate interest. Follow up with leads and maintain accurate records. Meet daily and weekly sales targets. Provide excellent customer service during and after the sales process.
Skills Required: Good verbal communication in both English and Hindi. Basic computer skills and ability to use CRM tools. Persuasive and confident on calls. Goal-oriented and enthusiastic team player.
2 JD for Team LeaderJob Responsibilities: Manage a team of telecallers and ensure daily targets are met. Monitor call quality, productivity, and adherence to sales scripts. Provide training and support to improve caller performance. Handle escalations and resolve customer complaints. Prepare daily/weekly/monthly performance reports. Coordinate with HR and operations for hiring and team management. Skills Required: Excellent communication and leadership skills. Proven experience in a sales-driven call center environment. Strong analytical and problem-solving abilities. Knowledge of CRM tools and call monitoring systems.
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