Posted:5 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Core Telecalling Skills:

  • Strong verbal communication and telephone etiquette
  • Lead generation through outbound calls
  • Client follow-up and relationship maintenance
  • Explaining research-related services clearly to clients
  • Convincing and negotiation skills
  • Handling inbound and outbound calls professionally

Research & Development Domain Skills:

  • Basic understanding of PhD assistance, research projects, or academic services
  • Ability to communicate with research scholars and academicians
  • Knowledge of journal publication and thesis support processes (preferred)
  • Collecting and maintaining data related to research requirements
  • Coordinating between research teams and clients for project updates

Technical & Office Skills:

  • Proficiency in MS Excel and MS Word
  • Experience in maintaining CRM or call records
  • Drafting and sending professional emails
  • Accurate data entry and report preparation

Soft Skills:

  • Patience and professionalism in client interactions
  • Strong listening and problem-solving skills
  • Confidence and a positive approach
  • Time management and organizational ability
  • Teamwork and adaptability

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