Telecaller

Job Description

Naresh IT is looking for experienced Telecallers , should have good knowledge in making Calls Follow up daily calls to maintain relationship with candidates looking for various courses , Explain various courses to candidate through phone calls & in person.Responsibilities: Candidate Outreach & Calling: Initiate outbound calls to prospective candidates from provided leads and databases. Handle inbound inquiries from candidates interested in Naresh IT's courses. Effectively communicate with candidates to understand their career aspirations, educational background, and training needs. Course Information & Counseling: Provide comprehensive and accurate information about Naresh IT's various IT training courses (e.g., Full Stack Development, Data Science, Software Testing, Cloud Technologies, etc.). Explain course curricula, duration, fees, batch timings, placement assistance, and career opportunities. Counsel candidates on the most suitable courses based on their profile and career goals. Address candidate queries and concerns professionally and patiently, both over the phone and in person (when required). Follow-Up & Relationship Management: Conduct diligent daily follow-ups with interested candidates through calls, messages, and emails to maintain engagement and build rapport. Nurture relationships with potential students to guide them through the decision-making and enrollment process. Reschedule calls or appointments as needed and ensure timely communication. Admissions & Conversion: Convert qualified leads into enrollments by effectively highlighting the value proposition of Naresh IT's courses and addressing any hesitations. Encourage candidates to visit the branch for in-person counseling or to attend demo classes. Support candidates with the admission formalities and documentation. Record Keeping & Reporting: Maintain accurate and detailed records of all calls, interactions, candidate information, and follow-up activities in the CRM system or designated database. Prepare daily, weekly, and monthly call reports and conversion metrics. Provide feedback on lead quality and market trends to the management team. Collaboration: Coordinate with the counseling team, trainers, and other internal departments to ensure a smooth candidate experience and provide up-to-date information.