Telecaller

Job Title: Telecaller

Location: Sector – 18, Noida

Job Type: [Full-time]

Company: [MPG Ads]

About Us:

[MPG partners with you to create & market innovative digital solutions. Everything we do is

focused on growing your business & brands digitally. An integrated digital marketing agency

specialised in branding, marketing, research and consulting.]

Job Summary: We are seeking a motivated and enthusiastic Telecaller to join our dynamic

team. The ideal candidate will be responsible for engaging with potential customers,

providing information about our products/services, and driving sales through effective

communication. This role is essential in building customer relationships and contributing to

the overall success of our business.

Key Responsibilities:

 Initiate outbound calls to potential customers from provided leads or databases.

 Present and promote our products/services via phone in a clear and professional

manner.

 Understand customer needs and provide appropriate responses and solutions.

 Maintain accurate records of customer interactions and transactions in the CRM

system.

 Follow up on customer inquiries and feedback to ensure satisfaction.

 Achieve monthly and quarterly sales targets and KPIs.

 Collaborate with the sales and marketing teams to develop effective communication

strategies.

 Provide exceptional customer service and support during calls.

 Stay updated on product knowledge, industry trends, and competitor activities.

Qualifications:

 High school diploma or equivalent; Bachelor's degree preferred.

 Previous experience in a telecalling or sales role is an advantage.

 Excellent verbal communication and interpersonal skills.

 Ability to listen actively and understand customer needs.

 Proficiency in using CRM software and Microsoft Office Suite.

 Strong organizational skills and attention to detail.

 Ability to handle objections and resolve issues effectively.

 A positive attitude and a willingness to learn.

Benefits:

 Competitive salary and performance-based incentives.

 Flexible working hours (if applicable).

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Experience:

• Telemarketing: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)