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For Employers

Telecaller

Healthy Hugs Healthcare Pvt Ltd

0 years

2 Lacs

mumbai maharashtra

Posted:4 months ago| Platform: SimplyHired logo

Apply

Skills Required

crm software sales customer service english microsoft office 12th pass computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Telecaller

Company Name : Healthy Hugs Healthcare Pvt. Ltd.

Locations: Vasai(W)

Duration: fulltime

Job Responsibilities:

· Answer incoming calls from customers

· Ensuring and Adhering to the Target set on Patient conversions.

· Assist customers with requests for information, complaints, Booking appointments, and resolving queries.

· Follow up on appointments booked/ Cancelled.

· Objection handling on patient queries.

· Adherence to the script & process.

· Adherence to shifts/Login hours.

· Responsible and ensuring customer satisfaction by assisting patients with issues and concerns related their

· health.

· Liaising with different stakeholders in patient’s hospitalization and billing details.

· Ensuring patient conversion on leads.

· Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the

· customers’ message.

· Willingness to Learn/ Mentor New starts and be a team player.

· Willingness to Take additional responsibilities and take feedback positively.

Requirements:

High school diploma or equivalent; a degree is a plus.
Prior experience as a telecaller or in a similar customer service/sales role is preferred.
Excellent verbal communication skills in [mention languages].
Strong interpersonal and persuasive skills.
Basic computer knowledge (MS Office, CRM tools, etc.).
Positive attitude and problem-solving ability

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

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